Associate Director of Retention

Ivy Tech Community College•Bloomington, IN

16h

About The Position

Ivy Tech Bloomington is seeking an Associate Director of Retention to support student-centered initiatives that help students remain enrolled, overcome barriers to success, and achieve their educational goals. Reporting directly to the Director of Student Resources & Programming, this role supports the research, coordination, planning, implementation, and assessment of retention initiatives. The Associate Director works with campus leaders, faculty, staff, and student support partners to identify barriers to persistence, coordinate timely interventions, connect students with resources, and contribute to strategies that improve retention and completion. The position provides targeted outreach and retention support, particularly for students who may face additional barriers, including veterans, first-generation students, students navigating academic or other appeals, students referred through the campus AWARE Team (BIT/Care Team), online-only and part-time students, and students experiencing academic, financial, or other challenges. The role uses student data and success systems to identify students who may be at risk of stopping out, monitor engagement and progress, coordinate follow-up, and support referrals and individualized retention strategies. The Associate Director maintains accurate records and tracking systems, contributes to reporting and campus communications, supports retention events and programs, and participates in relevant committees, workgroups, and campus initiatives. Responsibilities are performed in accordance with FERPA, applicable regulations, and professional standards. The stated salary range is $50,000–$55,000, based on education, skills, and experience.

Requirements

Bachelor’s degree in a related field.
At least one year of relevant experience in higher education, student services, academic advising, student success, retention, or a related field.
Knowledge of student retention, persistence, and student success practices, particularly in higher education or community college settings.
Knowledge of student support strategies and resources for students who may face barriers to persistence.
Knowledge of or experience working with populations that may benefit from targeted support, including first-generation students, veterans and military-connected students, and students experiencing academic or financial challenges.
Experience working with student-related data, reporting systems, case management platforms, student information systems, or other technology used to support student success.
Ability to identify students who may benefit from additional support and coordinate outreach, referrals, and interventions.
Ability to establish effective working relationships with faculty, staff, administrators, students, and campus partners.
Strong interpersonal, written, and oral communication skills.
Ability to exercise sound judgment, discretion, and tact, and to maintain appropriate confidentiality when handling sensitive information.
Ability to manage multiple priorities, organize projects, maintain accurate records, and follow through on initiatives.
Ability to identify key issues and carry projects from conception through implementation.
Ability to analyze information and use data to inform student support and retention efforts.
Ability to work independently and effectively as part of a collaborative team.
Ability to promote an inclusive environment in which people with diverse backgrounds feel respected and valued.

Nice To Haves

Community college experience.

Responsibilities

Support the Director of Student Resources & Programming and campus partners in coordinating and implementing student retention initiatives and programming.
Identify barriers to student persistence and help develop strategies, interventions, and resource connections to address them.
Support the development and implementation of retention strategies and action plans intended to improve persistence and completion.
Use student data, retention metrics, and student success systems to identify trends, monitor progress, and inform retention efforts.
Provide data and reporting support for retention initiatives, including preparing information for campus leadership, faculty, and staff.
Maintain accurate records and tracking systems for outreach, interventions, student contacts, referrals, and resource connections.
Collaborate with faculty, staff, academic advisors, student support services, and campus and community partners on individualized student retention and success strategies.
Provide targeted outreach and retention support to students at increased risk of stopping out or experiencing academic challenges, including veterans and military-connected students, first-generation students, students navigating appeals, students referred through the AWARE Team, online-only and part-time students, and other identified populations.
Conduct proactive outreach and follow-up to assess student needs, provide information, facilitate referrals, and encourage engagement with campus resources.
Support students navigating academic or other appeals by identifying resources, coordinating communication with campus partners, and providing retention-focused follow-up.
Monitor student progress after interventions, referrals, and other retention activities, and communicate relevant updates to appropriate partners while maintaining confidentiality.
Support the maintenance and effective use of electronic student records, caseload management systems, student information systems, degree-completion tracking tools, and other applicable platforms.
Track student support resources and services and identify opportunities to improve access, communication, and coordination.
Contribute to campus communication and outreach about student support resources, retention initiatives, and services that promote persistence.
Assist with developing and implementing student outreach and communication strategies throughout the academic term.
Participate in retention-related committees, workgroups, professional development, and campus initiatives as assigned.
Provide oversight and support for retention events, programs, workshops, and other initiatives designed to promote engagement, persistence, and completion.
Maintain current knowledge of institutional policies, student support resources, retention practices, and regulations affecting student services.
Perform other duties logically associated with the position as assigned.

Benefits

Multiple medical plan options paired with a Health Savings Account and employer contribution.
Dental plan with no-cost preventive services and orthodontia coverage.
Vision plan with low-cost exams and allowances for glasses or contact lenses.
Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources at no cost.
Wellness program with opportunities to earn $250 in Wellness Rewards.
Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
10% employer retirement contribution, fully vested after two years.
Basic life insurance equal to annual salary, paid by the College, with optional supplemental coverage.
Short-term and long-term disability benefits.
Fee remission for employees, spouses, and dependent children.
Tuition assistance for undergraduate, graduate, and doctoral programs.
Paid professional development opportunities.
Generous paid time off, including vacation, sick leave, holidays, and winter recess.
Flexible work arrangements where available.
Paid childbirth recovery leave (8 weeks).
Paid parental leave (4 weeks).
Eligibility for Public Service Loan Forgiveness.
Discounts on gym memberships, transportation, and various retail services.