Assoc. Director of Parking & Transportation (Coral Gables campus)

University of Miami•Coral Gables, FL

7d•Onsite

About The Position

The Associate Director, Parking and Transportation, provides strategic leadership and oversight for all University-wide parking operations and transportation services. This role involves enhancing customer service, technology, and processes to support institutional goals and objectives. The Associate Director will also play a key role in strategic planning, policy development, and interdepartmental collaboration. Oversees customer experience programs and service delivery platforms, including Salesforce case management workflows, service analytics, process improvement initiatives, automation opportunities, and customer-facing technologies to improve responsiveness and service quality. Provide direct customer service contact to faculty, staff, students, visitors, vendors, and contractors with specific concerns regarding campus valet service, and event parking and traffic management; respond timely to all correspondence, and provide a customer-centric focus to client needs. Oversight of event parking and traffic control to plan and execute multiple and concurrent events, construction project parking space displacement, plan staff allocation, and engage UM and Coral Gables Police, as needed. Represents the department in university governance groups, advisory committees, stakeholder working groups, and cross-functional initiatives involving student, faculty, staff, and executive leadership. Serve as the department’s internal quality control consultant and is accountable for the execution of an effective audit process to ensure that university assets are protected through internal controls. Oversee the development and management of the annual operating budget. Analyze financial reports and implement cost-saving measures. Identify new revenue opportunities and optimize existing resources. Oversees the management of all parking facilities and transportation services. Oversees revenue management strategies, financial controls, invoice review processes, budget forecasting, and business operations designed to maximize operational effectiveness and fiscal stewardship. Manage contracts and relationships with external vendors and service providers. Lead initiatives to promote sustainable transportation options. Implement innovative solutions to reduce the environmental impact of transportation services. Adhere to Department Standard Operating Procedures (SOP) and University’s Policies and Procedures to ensure compliance with all safety, environmental and University regulations. Manage all direct reports, coach, teach, develop, and provide feedback and updates in the format of annual appraisals, monthly team meetings, and monthly one-on-one meetings. Conduct all hiring tasks including any necessary discipline and termination procedures. Leads technology strategy and implementation for Parking & Transportation systems, including parking management platforms, customer relationship management systems, payment technologies, analytics tools, mobility applications, and emerging AI-enabled solutions. Work with Facilities & Operations leadership to manage and maintain facilities, assets, equipment, shuttle stops, and all other parking-related infrastructure. Ensure that all Parking & Transportation team members and student employees are conversant on policy and procedures and that all data entry is fully and accurately entered. Manages strategic vendor relationships, contract administration, service-level performance, procurement coordination, invoicing oversight, and implementation of third-party transportation and technology services. Must be willing to adjust schedule due to operational needs.

Requirements

Bachelor’s Degree in a relevant field is required
Minimum 12 years of relevant experience
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals, and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.
Ability to leverage technology, data analytics, and process improvement to enhance operational efficiency and customer experience.
Proven ability to build collaborative relationships with students, faculty, staff, leadership, government agencies, and service providers.
Strong business acumen in budgeting, revenue management, contract administration, vendor oversight, and strategic planning.

Nice To Haves

Master’s degree is preferred.
CAPP or CPP Certification preferred

Responsibilities

Plans, develops, markets, innovates, and implements projects, programs, and policies to improve alternative transportation programs, operational efficiencies, and customer experience enhancements with the specific goal of reducing the number of vehicles on campus in partnership with the Office of Sustainability, RSMAS, and Medical Campuses.
Lead initiatives to improve operational efficiency and customer satisfaction.
Fully engaged and integrated with all campus Event Liaisons, Parking and Transportation Advisory Board, Student Government, Facilities Operations & Planning units, Student Affairs, Faculty Senate, HR, UMPD, Miami Parking Authority, City of Coral Gables Parking Department, City of South Miami Parking Department, as well as other state, university, and community agencies, to develop and implement recommendations related to parking and events management procedures.
Collaborate with senior management to align departmental goals with the University’s objectives.
Continuously assess and improve internal controls and compliance measures.
Chair and administer the appeals process utilizing two faculty and two students to review and adjudicate on all submitted appeals in a timely manner.
Provide training and resources for appeals committee members to allow them to make autonomous and unbiased decisions that serve the university’s mission.
Manage and maintain a variety of transportation services, including shuttle services, mobility services, and event services.
Oversee multi-modal transportation programs such as U-Bike, rideshare contracts, Zipcar, carpool, safe ride, and transit programs.
Coordinate transportation for on-campus university programs and during emergency events.
Engage with the University community to promote alternative transportation options and reduce the number of vehicles on campus.
Organize and handle post-event debrief for analysis, specifically prestigious events, and large audience and complex events.
Conduct event site-inspections for operational efficiency, service quality and standards, attendee and client satisfaction, offer on-site support and reinforce DIRECCT values and behavior.
Financial management, forecast and monthly reporting of Event Services budget, provide strategic recommendations for efficiency, and pro-actively search for new revenue opportunities.
Position is considered Essential Personnel Tier 1.
Other duties as assigned.
Oversees customer experience programs and service delivery platforms, including Salesforce case management workflows, service analytics, process improvement initiatives, automation opportunities, and customer-facing technologies to improve responsiveness and service quality.
Provide direct customer service contact to faculty, staff, students, visitors, vendors, and contractors with specific concerns regarding campus valet service, and event parking and traffic management; respond timely to all correspondence, and provide a customer-centric focus to client needs.
Oversight of event parking and traffic control to plan and execute multiple and concurrent events, construction project parking space displacement, plan staff allocation, and engage UM and Coral Gables Police, as needed.
Represents the department in university governance groups, advisory committees, stakeholder working groups, and cross-functional initiatives involving student, faculty, staff, and executive leadership.
Serve as the department’s internal quality control consultant and is accountable for the execution of an effective audit process to ensure that university assets are protected through internal controls.
Oversee the development and management of the annual operating budget.
Analyze financial reports and implement cost-saving measures.
Identify new revenue opportunities and optimize existing resources.
Oversees the management of all parking facilities and transportation services.
Oversees revenue management strategies, financial controls, invoice review processes, budget forecasting, and business operations designed to maximize operational effectiveness and fiscal stewardship.
Manage contracts and relationships with external vendors and service providers.
Lead initiatives to promote sustainable transportation options.
Implement innovative solutions to reduce the environmental impact of transportation services.
Adhere to Department Standard Operating Procedures (SOP) and University’s Policies and Procedures to ensure compliance with all safety, environmental and University regulations.
Manage all direct reports, coach, teach, develop, and provide feedback and updates in the format of annual appraisals, monthly team meetings, and monthly one-on-one meetings.
Conduct all hiring tasks including any necessary discipline and termination procedures.
Leads technology strategy and implementation for Parking & Transportation systems, including parking management platforms, customer relationship management systems, payment technologies, analytics tools, mobility applications, and emerging AI-enabled solutions.
Work with Facilities & Operations leadership to manage and maintain facilities, assets, equipment, shuttle stops, and all other parking-related infrastructure.
Ensure that all Parking & Transportation team members and student employees are conversant on policy and procedures and that all data entry is fully and accurately entered.
Manages strategic vendor relationships, contract administration, service-level performance, procurement coordination, invoicing oversight, and implementation of third-party transportation and technology services.
Must be willing to adjust schedule due to operational needs.

Benefits

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.
With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully.
United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
The University of Miami is an Equal Opportunity Employer.
Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
The mission of the University of Miami is to transform lives through education, research, innovation, and service.
A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.
Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.
Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University of Miami is an Equal Opportunity Employer.
Applicants and employees are protected from discrimination based on certain categories protected by Federal law.