Associate Director of Operations | Morehouse Pavilion

The Ohio State University

6d•Onsite

About The Position

The Associate Director of Operations will provide strategic and operational leadership for Ohio State Martha Morehouse Outpatient Care, a complex ambulatory campus encompassing the Pavilion and Concourse buildings, as well as support for the adjacent 2006 Kenny Road location. This campus totals over 240,000 gross square feet and supports a broad continuum of outpatient services including Advanced Urgent Care, Imaging, Laboratory, Infusion, Rehabilitation, Neurology, Lung Care, Sleep Medicine, Bariatric Surgery, Comprehensive Weight Management, and Nutrition. The role is accountable for the overall operational performance and campus integration, focusing on financial stewardship, patient experience, employee engagement, safety, quality, operational throughput, and service excellence. The Associate Director will collaborate with clinical, perioperative, and administrative leadership to ensure regulatory readiness, accreditation standards, and ongoing compliance. This position will also oversee shared operational services and act as a key liaison between physicians, clinical teams, support departments, and enterprise partners, including collaboration with the leader of the Martha Morehouse Outpatient Care Tower to ensure a cohesive, patient-centered experience. The Associate Director is the operational leader responsible for developing actions and structures to achieve annual goals in employee engagement, patient satisfaction, access, quality, and financial performance for the facility's clinical operations. They will partner with ambulatory services leadership, physician faculty leaders, service line leaders, and clinic managers to ensure seamless daily operations and provide leadership input for program and service development, promoting collaboration to meet staffing, patient satisfaction, and quality metrics through a team-first, multi-disciplinary approach.

Requirements

Bachelor’s degree or equivalent experience.
Minimum of six years of experience in a combination of leadership and direct patient roles in areas such as operations management, budgeting, market development, quality improvement, program development, revenue cycle management, and financial management within a healthcare practice and/or hospital setting.
Effective interpersonal, verbal, and written communication skills are essential.
Final candidates are subject to successful completion of a background check.
A drug screen or physical may be required during the post offer process.

Responsibilities

Provide strategic and operational leadership for Ohio State Martha Morehouse Outpatient Care.
Oversee the overall operational performance and campus integration of the campus.
Achieve key metrics related to financial stewardship, patient experience, employee engagement, safety, quality, operational throughput, and service excellence.
Work closely with clinical, perioperative, and administrative leadership to support regulatory readiness, accreditation standards, and ongoing compliance efforts.
Oversee shared operational services supporting the campus.
Serve as a key connector across physicians, clinical teams, support departments, and enterprise partners.
Collaborate with the James building leader who oversees the Martha Morehouse Outpatient Care Tower to ensure a cohesive, patient-centered experience.
Lead the effort to develop actions and structure to achieve annual employee engagement, patient satisfaction, access, quality, financial performance goals, and other key metrics of the entire facility's clinical operations.
Partner with ambulatory services leadership, physician faculty leaders, service line leaders, and clinic managers to ensure that daily operations are seamlessly delivered.
Provide leadership input for program and service development.
Promote collaboration between all services to meet staffing, patient satisfaction, quality metrics through a team-first and multi-disciplinary approach.