Associate Director of Operations

Brilliant Corners•Los Angeles, CA

1d•Hybrid

About The Position

Brilliant Corners seeks an Associate Director of Operations to lead Fiscal Intermediary (FI) operations, enterprise systems implementation and improvement, and statewide program operations coordination. This role partners closely with Program Directors, Finance, Data & Technology, Housing Services, and other departmental leaders to standardize, scale, and optimize operational systems, fiscal processes, and program delivery across regions. The Associate Director oversees systems design, process improvement, FI workflows, and program-level operational support, building the tools, training, and infrastructure that enable consistent, compliant, and efficient frontline service delivery. This leader also contributes to agency-wide policymaking and advances Brilliant Corners’ commitment to housing justice and Diversity, Equity, Inclusion, and Belonging (DEIB). The ideal candidate brings a strong commitment to housing accessibility, demonstrated nonprofit operations leadership, expertise in contracts and budgets, and experience managing complex, multi-site teams. They are collaborative, solutions-oriented, and champion cross-departmental communication while modeling Brilliant Corners’ values.

Requirements

5+ years of experience in operations management, systems implementation, fiscal processes, or related roles within mission-driven or public-sector environments.
Proven experience leading cross-functional teams or initiatives across multiple sites.
Demonstrated success implementing and managing operational systems and workflows.
Experience working with government-funded programs, compliance frameworks, and braided funding.
Demonstrated leadership progression, with increasing responsibility and management scope over the course of the candidate’s career.
Deep commitment to Housing First principles, Brilliant Corners’ mission, and advancing diversity, equity, and inclusion.
Proven operational leadership, including budget oversight and management of large, geographically distributed teams through an equity lens.
Strong financial and analytical acumen, with experience managing budgets, government contracts, and complex resource allocation.
Demonstrated ability to lead multiple complex initiatives, empower teams, and exercise sound judgment in interpersonal and business decisions.
Strategic, systems-oriented thinker skilled in inclusive design, solution development, and transparent decision-making processes.
Strong, proactive communication and interpersonal skills, including active listening, empathy, and the ability to give and receive constructive feedback.
Anticipates operational challenges and proactively designs solutions to meet evolving program and funder needs.
Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel); Salesforce experience a plus.

Nice To Haves

Salesforce experience

Responsibilities

Lead daily FI workflows, including intake/onboarding, approvals, payment processing, exception handling, and month-end reconciliation.
Monitor SLAs, spenddown, variance, and payment timeliness.
Serve as the operations liaison for Program Directors and regional teams, providing guidance, troubleshooting, and escalation support.
Ensure operational alignment and consistent service delivery across programs and regions.
Manage, optimize, and drive adoption of ERP, contract management, and related systems.
Configure workflows, user roles, automations, and data quality controls.
Develop dashboards, KPIs, and reports that ensure accurate, actionable operational and financial insights for leadership.
Map, redesign, and standardize workflows for efficiency, scalability, consistency, and compliance.
Create and maintain SOPs, templates, and standardized toolkits.
Embed compliance checkpoints into operational and program workflows and ensure documentation aligns with funder and audit requirements.
Identify bottlenecks and lead continuous improvement initiatives.
Develop and deliver training for systems, workflows, and SOPs.
Lead change management efforts to support adoption and sustained use.