Associate Director of Lower School Admissions

Cincinnati Hills Christian Academy•Cincinnati, OH

About The Position

The Associate Director of Lower School Admissions is a 12‑month, full‑time role reporting to the Director of Admissions. As the primary representative for CHCA's North Campus Early Childhood Learning Center and Lower School (PK2–Grade 6), this position functions as a relationship‑driven account manager-cultivating, stewarding, and converting prospective family inquiries into long‑term enrollment commitments. This role requires strong sales acumen, exceptional customer service, and a deep understanding of CHCA's mission, academic building level transitions, student life, and culture. The Associate Director guides families through each stage of the admissions journey with professionalism, hospitality, and a consultative, solutions‑focused approach that reflects CHCA's Christ‑centered distinctives. This position is directly responsible for driving enrollment growth for the Blake Lindner Thompson Early Childhood Learning Center (ECLC) and two Lower School campuses- Edyth B. Lindner Elementary Campus (EBL) and Founders' Campus, including the development of strategic annual enrollment plans for each location.

Requirements

Exceptional relationship‑building skills
Strong sales and consultative communication abilities
Customer‑focused mindset with hospitality instincts
Excellent written and verbal communication
Ability to curate compelling, memorable experiences aligned with audience needs and interests
Strong organizational skills and attention to detail
Ability to manage multiple priorities with consistent follow‑through
Professionalism, emotional intelligence, and problem‑solving skills
Collaborative and mission‑aligned
Comfort with technology, CRM systems, and data‑driven decision‑making
Bachelor's degree (BS/BA)
Experience in account management, sales, customer success, or admissions; education sector experience is a plus
Proficiency with Microsoft Office; experience with CRM/admissions systems
Commitment to CHCA's Christian mission and ability to represent it authentically
Ability to lift up to 40 lbs and stand for extended periods during events
Availability for occasional evenings and weekends

Responsibilities

Serve as the primary "account owner" for all prospective Early Learning and Lower School families from inquiry through enrollment.
Build trust‑based, mission‑aligned relationships that support strong conversion throughout the sales funnel.
Deliver concierge‑level customer service-anticipating needs, responding promptly, and providing personalized follow‑up.
Conduct discovery conversations to understand family priorities and effectively communicate CHCA's value proposition.
Maintain a "traffic‑light relationship health system" (green/yellow/red) to monitor the strength of each prospective family relationship and guide personalized outreach strategies.
Maintain professionalism, empathy, and composure in sensitive or high‑pressure situations.
Steward proactive communication to ensure a seamless admissions experience.
Develop and execute annual enrollment plans for ECLC, EBL, and Founders' Campuses.
Analyze demographic trends, enrollment data, and community insights to inform recruitment strategies.
Identify growth opportunities and build targeted outreach campaigns to support campus‑specific goals.
Partner with the Director of Admissions to forecast enrollment, establish conversion targets, and monitor progress toward annual goals.
Manage and track all stages of the admissions funnel from inquiry through enrollment for both campuses.
Provide regular reporting on lead quality, conversion trends, and funnel health.
Identify opportunities for re‑engagement, targeted follow-up, and improved conversion strategies.
Maintain CRM data accuracy to support high‑quality forecasting and strategic decisions.
Coordinate tours, shadow days, interviews, and testing for ECLC, EBL, and Founders' applicants.
Ensure families receive a consistent, high‑touch, Christ‑centered experience at each building level.
Maintain accurate records and manage workflows using CRM/admissions software.
Participate in the Tuition Assistance Committee, supporting equitable, mission-aligned decisions.
Conduct compelling, mission‑aligned tours tailored to each family's interests and each campus's distinct features.
Manage tour scheduling for ECLC, EBL, and Founders' campuses.
Collaborate with principals, faculty, program leaders, and students to create meaningful visit experiences.
Coordinate and execute admissions-focused events and recruitment experiences that support enrollment goals for ECLC, EBL, and Founders' Campuses.
Plan and support high-impact events such as open houses, tours, and community engagement opportunities that reflect CHCA's Christ-centered mission.
Partner with campus leadership, faculty, Marketing & Communications, and other internal teams to deliver cohesive, high-quality event experiences.
Ensure all events deliver a warm, hospitable, and high-touch experience for prospective families.
Partner with principals, teachers, athletics, arts, spiritual life, and student programs to create impactful interactions for prospective families.
Collaborate with the Director of Admissions and Financial Aid Specialist on tuition and aid processes.
Work with Marketing & Communications on messaging, campaigns, and visibility efforts.
Use CRM systems to track tasks, monitor engagement, and maintain clean, accurate records.
Provide data insights, funnel updates, and enrollment forecasts to the Director of Admissions.
Identify trends and inform ongoing improvement of customer experience and recruitment strategies.