Associate Director of IT Operations (Infrastructure Architecture)

Regeneron Pharmaceuticals

1d • Onsite

About The Position

The Associate Director of IT Operations (Infrastructure Architecture) ensures the reliable operation, delivery, and management of IT/Operational Technology (IT/OT) infrastructure and services, with a focus on supporting a highly regulated GxP environment. This role provides strategic direction, operational management, and administrative oversight for the daily IT operational activities, including hardware, communications & WiFi infrastructure, and service delivery. The position also ensures integration and alignment with corporate IT systems and infrastructure while maintaining robust compliance, security, and service standards. As an Associate Director of IT Operations (Infrastructure Architecture), a typical day might include the following: Ensure the reliable operation of IT/OT infrastructure, including but not limited to servers, hardware, communications and desktop support, plus oversight of daily operational activities. Define, implement, and lead IT/OT infrastructure architecture, with a focus on hyper-converged systems, advanced networking, and wireless technologies, to ensure robust connectivity and security. Build scalable and secure wireless networks to support industrial and enterprise needs. Provide operational management for data centre operations, network services, telecom, asset management, and security plus ensure systems and procedures are in place for effective monitoring and reporting. Maintain compliance with industry standards, including experience with automation systems such as DeltaV/Emerson and Rockwell/Allen-Bradley. Manage service providers to ensure high-quality service delivery and alignment to service level agreements (SLAs) and act as the escalation point for major incidents. Ensure compliance with relevant regulations and standards, including GxP, FDA and other global regulatory requirements. Maintain robust security measures to protect IT/OT infrastructure, including data integrity and disaster recovery planning. Lead and mentor a diverse technical team and run recruitment, training, performance evaluations, and target setting for the IT Operations team. Collaborate with partners to ensure seamless integration between IT and OT systems. Provide regular management reporting on service performance and IT operations. This role may be for you if you: Have management and delivery experience including management of a diverse technical team, including Helpdesk, Desktop, Server and Network staff, with experience managing vendors and managed services. Have experience in developing and deploying SLAs, Metrics and other best practices, as well as having successfully implemented ITIL practices into an organisation. Have experience with Business Continuity and Disaster Recovery planning. Have a strong background in Microsoft OS, in particular Server and GPO elements. Have a strong understanding of Data Integrity and associated tools. Possess hands-on experience designing and documenting infrastructure architecture across networking, compute, and security domains. Have demonstrated experience with security frameworks (NIST CSF, IEC 62443, or ISO 27001) and applying them within regulated environments.

Requirements

• Have management and delivery experience including management of a diverse technical team, including Helpdesk, Desktop, Server and Network staff, with experience managing vendors and managed services.
• Have experience in developing and deploying SLAs, Metrics and other best practices, as well as having successfully implemented ITIL practices into an organisation.
• Have experience with Business Continuity and Disaster Recovery planning.
• Have a strong background in Microsoft OS, in particular Server and GPO elements.
• Have a strong understanding of Data Integrity and associated tools.
• Possess hands-on experience designing and documenting infrastructure architecture across networking, compute, and security domains.
• Have demonstrated experience with security frameworks (NIST CSF, IEC 62443, or ISO 27001) and applying them within regulated environments.
• BS/BA in Information Technology or related field
• 10 years of progressively more responsible experience, including 10 years of management experience and a minimum of 3 years’ experience in an FDA or similarly regulated environment.
• May consider equivalent combination of education and experience.

Nice To Haves

• Preferred knowledge of understanding of IT compliance guidelines, including PICS, CFR21 Part 11, Annex 11, and GAMP.

Responsibilities

• Ensure the reliable operation of IT/OT infrastructure, including but not limited to servers, hardware, communications and desktop support, plus oversight of daily operational activities.
• Define, implement, and lead IT/OT infrastructure architecture, with a focus on hyper-converged systems, advanced networking, and wireless technologies, to ensure robust connectivity and security.
• Build scalable and secure wireless networks to support industrial and enterprise needs.
• Provide operational management for data centre operations, network services, telecom, asset management, and security plus ensure systems and procedures are in place for effective monitoring and reporting.
• Maintain compliance with industry standards, including experience with automation systems such as DeltaV/Emerson and Rockwell/Allen-Bradley.
• Manage service providers to ensure high-quality service delivery and alignment to service level agreements (SLAs) and act as the escalation point for major incidents.
• Ensure compliance with relevant regulations and standards, including GxP, FDA and other global regulatory requirements.
• Maintain robust security measures to protect IT/OT infrastructure, including data integrity and disaster recovery planning.
• Lead and mentor a diverse technical team and run recruitment, training, performance evaluations, and target setting for the IT Operations team.
• Collaborate with partners to ensure seamless integration between IT and OT systems.
• Provide regular management reporting on service performance and IT operations.

Benefits

• comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels!
• Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.
• The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees