Associate Director of Information Technology
About The Position
The Associate Director of Information Technology is responsible for contributing to the strategic direction, overseeing day-to-day operations, and continuously improving the company’s technology infrastructure. This role leads a team and supports all users across multiple locations. Working across a hybrid Microsoft 365/Azure and on-premises landscape, this role ensures IT capabilities align with business goals, maintains secure and reliable systems, and serves as the key technology partner to the executive leadership team. The position manages the IT budget and is accountable for vendor and contract management, cybersecurity and risk posture, ISO 27001 compliance, and execution of the organization’s long-term technology roadmap. This position requires a full-time, five-day on-site presence at our Coppell, Texas office. Remote and hybrid work arrangements are not available.
Requirements
- Microsoft Ecosystem: Advanced proficiency with Microsoft 365 administration, Azure cloud services (IaaS/PaaS), Active Directory/Entra ID, Intune, and Exchange Online
- On-Premise Infrastructure: Hands-on experience with Windows Server, VMware or Hyper-V virtualization, LAN/WAN networking, firewalls, and switching/routing (Cisco, Fortinet, or equivalent)
- ERP Platforms: Working knowledge of enterprise ERP systems (SAP, Oracle, Sage, or equivalent) in a manufacturing environment
- ITSM Tools: Experience administering and optimizing ITSM/ticketing platforms such as NinjaOne, ServiceNow, ConnectWise, or equivalent
- Cybersecurity: Proficiency with SIEM platforms (e.g., Microsoft Sentinel, Splunk, or equivalent), endpoint detection and response (EDR), and vulnerability management tools
- Backup & Disaster Recovery: Experience designing and managing enterprise backup and DR solutions (e.g., Veeam, Azure Site Recovery, or equivalent)
- ISO 27001: Demonstrated experience implementing or maintaining an ISO 27001 Information Security Management System (ISMS)
- IT Budgeting: Proven ability to develop, manage, and report on IT operating and capital budgets
- Bachelor's degree in Information Technology, Computer Science, or a related field required; Master's degree preferred
- Minimum of 6–10 years of progressive IT experience, with at least 2–3 years in a leadership or management role
- Prior experience supporting a manufacturing or industrial operations environment preferred
- Demonstrated success leading and developing a team of IT professionals
- Proven track record managing IT budgets and vendor contracts
- Experience with ISO 27001 certification or audit processes required
- Relevant certifications preferred: CISSP, CISM, Microsoft Certified (Azure Administrator / M365 Enterprise Administrator), ITIL, or PMP
Responsibilities
- Lead a multi-year IT strategy aligned with business objectives, serving as the primary technology advisor to the Chief of Staff and senior leadership
- Manage the full IT budget including capital expenditures, operating costs, vendor contracts, and licensing
- Evaluate and recommend emerging technologies that drive operational efficiency and scalability
- Lead day-to-day management of IT infrastructure, including on-premise servers, networking, Microsoft 365/Azure services, and end-user computing
- Lead enterprise backup, disaster recovery, and business continuity programs
- Manage relationships third-party vendors, MSPs, and technology partner relationships
- Lead, mentor, and develop the IT team across helpdesk, infrastructure, and systems functions
- Set team performance goals, provide feedback, and foster a service-oriented, accountable team culture
- Lead and execute the cybersecurity strategy encompassing risk assessments, vulnerability management, incident response, and security awareness
- Maintain ISO 27001 compliance including audit preparation, policy management, and SIEM-based threat monitoring
- Manage administration and improvement of the ERP platform and ITSM/ticketing system in partnership with key business stakeholders
- Implement IT service management processes, SLAs, and escalation procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
