Director of Information Technology

New York City Center • New York, NY

2d • Hybrid

About The Position

The Director of Information Technology leads the strategy, management, and oversight of all technology systems at New York City Center, ensuring high-quality, secure, and effective operations across the organization. This role is responsible for maintaining an integrated technology ecosystem that supports business needs, enhances the patron experience, and advances City Center’s mission. The Director supervises a three-person IT team responsible for infrastructure, network administration, help desk support, business applications management, reporting, and analytics. The department supports and enhances City Center’s core technology platforms, including the website, CRM (Tessitura), venue management software (Diese), the finance system (Financial Edge), and related systems and tools used by staff, artists, and patrons. This position ensures technology systems are reliable, cost-effective, well-integrated, and optimized for performance, availability, and data accuracy. The Director also promotes strong project management practices across IT and stakeholder groups, fostering collaboration, accountability, and continuous improvement, while upholding City Center’s mission and commitment to being an anti-racist organization. Scheduling: Monday through Friday with some evening and weekends for performances as needed. This position must be available for after-hours support when necessary. As scheduling allows, City Center offers a hybrid work schedule for this position.

Requirements

• Bachelor's degree in a technical field or equivalent experience.
• A minimum of 10 years of increasingly responsible Information Technology experience, including supervising technical staff, administering a CRM, finance system, or database system, preferably systems supporting ticketing and/or fundraising or other constituent relationships.
• Familiarity with administering large-scale business systems and IT infrastructure.
• Proven experience in transformational projects and process improvement.
• Strong desire of achieving operations excellency and efficiency through technology-oriented, process-oriented, data-driven, and systematic solutions.
• Experience in administering and using Office 365, Microsoft Teams and Office Apps (Word, Excel, PowerPoint), PowerBI, SharePoint or other user productivity technologies.
• Direct experience with customer/constituent relationship management systems, e.g. Tessitura, Salesforce, Ticketmaster, CRM systems.
• Experience with implementation, configuration, maintenance, and support of large- scale CRM/ERP solutions would be an asset.
• Experience with departmental budget creation, management of operating costs and financial reporting.

Nice To Haves

• Ability to clearly articulate and document requirements, lead the facilitation of future state design, refine deliverables, and manage stakeholder expectations through education and planning.
• Creative problem solver who can grasp concepts quickly, think on his/her feet and deliver practical solutions to drive improvements.
• Superb interpersonal skills with the ability to collaborate, influence and build relationships with stakeholders at different levels.
• Excellent written and verbal communication skills.
• Demonstration of strong customer service and teamwork orientation, with an approachable and collaborative demeanor.
• Motivated self-starter, with ability to multi-task and handle priorities efficiently.
• Attention to detail and quality of output.
• Maintain up to date knowledge on the cutting edge of technology best practices, with an ability to distill and pass on that knowledge to team members.
• To be successful in this role, you will be expected to demonstrate: Work with business stakeholders to clearly articulate and document business requirements and process flows, facilitate future state design workshops, contribute to fit gap analysis, develop various functional deliverables and engage stakeholders in approval and prioritization.
• Be a trusted advisor to business stakeholders, peers, and multiple vendors and the project team, to gain alignment and bridge the gap between business priorities, technical limitations and people/process.
• Cultivate key relationships with project team, vendors and stakeholders across different business units, often with competing priorities.
• Contribute to various change management and communications deliverables.
• Maintain and report challenges, risks, issues, decisions and action items including follow up with teams to ensure timely reply and/or action.
• Proven ability to mentor project team members while still contributing to major projects.
• Experience with Tessitura CRM is a plus.

Responsibilities

• Strategic Leadership & Governance Set IT strategy and roadmaps; advise leadership on technology priorities, risk, and investment.
• People Leadership & Organizational Enablement Lead and develop the IT team, setting clear roles, expectations, and growth plans.
• Enterprise IT Operations & Systems Direct enterprise IT operations and core systems (including CRM/Tessitura) to ensure reliability, security, standards, and continuous improvement.
• Cybersecurity, Risk & Compliance Lead cybersecurity, privacy, compliance, and resiliency (BC/DR), including risk management and incident response.
• Website Monitoring & Performance Ensure website availability, performance, and security through proactive monitoring and remediation.
• Large-Scale Projects & Project Management Lead large-scale IT initiatives end-to-end, establishing project standards and change management to deliver on scope, timeline, and budget.
• Stakeholder Partnership & Business Alignment Partner with stakeholders to align technology, workflows, and solutions with organizational goals.
• IT Service Management & User Support Provide high-quality IT services and support, with consistent service standards and delivery.
• Vendor, Budget & Financial Management Manage IT budgets, procurement, vendors, and investment analysis (ROI/TCO) to ensure sustainable value.
• Innovation, Accessibility & Mission Alignment Drive mission-aligned innovation by evaluating emerging tech and championing accessible, secure, and equitable solutions.
• Other Perform other related duties as assigned.

Benefits

• Comprehensive insurance coverage (medical, dental, vision, life, disability)
• Generous paid time off
• Pre-tax flexible & dependent care savings accounts
• Pre-tax transit savings
• Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)
• 401K retirement savings account
• Access to various dress rehearsals, performances, educational events, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees