Associate Director of Financial Planning Operations

Gardner Webb University•Boiling Springs, NC

13d

About The Position

This leadership role is responsible for the operation and enhancement of our technology platforms used to capture, store, and process information related to the administration of financial aid as well as the design of operational activities that result in the timely and accurate awarding, disbursement, and tracking of student aid. Working closely with the Director, this team member will maintain oversight of the daily office processes and continue to strive to improve processes and enhance efficiencies for all entities we serve.

Requirements

Bachelor’s Degree required.
Experience with Banner or similar student software and Microsoft Office products.
Knowledge of Title IV regulations, rules, policies and procedures.
Excellent written and oral communication skills required.
Excellent customer service and public speaking skills required.
A demonstrated ability to work independently and in a team-based environment, manage conflicting priorities and work under deadlines.
Ability to work flexible hours.
Ability to perform multiple tasks.
Ability to exercise good judgment and handle confidential information in a discrete and professional manner.
Excellent attention to detail and organizational skills, and professional office, email and telephone etiquette.
Team player that shares our commitment to enhance the student experience and give exemplary customer service.

Nice To Haves

Previous financial aid experience preferred.

Responsibilities

Manage daily data exchange with federal gateways and entities (SAIG, COD).
Load, process, and monitor application records (ISIR’s) and correction records to review and determine which students are eligible to be awarded and assign groupings for all aid applicants.
Generate various data analysis reports as requested, such as quality control reports for over awards, reports to award all students (Day, GOAL, and Graduate), etc.
Gather and provide financial aid data as needed for various surveys.
Coordinate, plan, and lead all functions related to the financial aid module of native Banner.
Participate in training to keep well-informed of financial aid regulations and software enhancements; responsible for documenting technical procedures and training, as needed.
Coordinate with Information Technology and other university consultants with the implementation of financial aid module upgrades/software.
Responsible for managing and overseeing the Financial Planning Office Staff and daily operations in the absence of the Director.
Other duties as assigned by the Director.
Training and developing employees
Establishes departmental procedures and standards