Associate Director of Community Health

Neighborhood House•Portland, OR

4d•Hybrid

About The Position

Neighborhood House is a non-profit agency providing social services for children, families, seniors, and people experiencing food and housing insecurity. We have been engaging in anti-poverty work for 120 years, offering a safety net to ensure that our community has the support they need to thrive. POSITION SUMMARY In alignment with the mission and strategic direction of Neighborhood House, the Associate Director of Community Health plays a critical role in strengthening the infrastructure, systems, and day-to-day operations that support our expanding Community Health programs, including the Center 55+, Food Security, Housing, and HRSN initiatives. The purpose of the Associate Director of Community Health is to ensure that Community Health programs are impactful, sustainable, scalable, and well-supported. By establishing strong systems and infrastructure, the Associate Director of Community Health empowers program teams to focus fully on delivering effective community services. This role works closely with the Director of Community Engagement and Community Health to translate strategic priorities into clear, functional systems and workflows that improve program delivery, staff efficiency, community engagement, and participant experience. This role directly supervises the Community Health Program Managers and collaborates with other internal and external stakeholders to implement and maintain effective program and operational systems and frameworks.

Requirements

Strong leadership and organizational management skills
Knowledge of community health systems, housing programs, food security initiatives, and/or aging services
Ability to assess and leverage organizational and community resources effectively
Excellent interpersonal, facilitation, and relationship-building skills
Demonstrated ability to lead through change, growth, and organizational evolution
Strong written and verbal communication skills
Ability to build collaborative relationships across departments and with external stakeholders
Commitment to equity, inclusion, cultural responsiveness, and community-centered leadership
Ability to analyze challenges, identify solutions, and implement sustainable systems and processes
Proficiency with Microsoft Office and donor/program database systems, including Raiser’s Edge
Experience working within diverse cultural communities
Demonstrated experience leading teams and managing cross-functional departments
Strong organizational, analytical, and operational leadership skills
Ability to work collaboratively, strategically, and independently in a fast-paced environment
Experience developing systems, policies, and organizational infrastructure
Ability to adapt to changing organizational and community needs while maintaining strategic focus
Systems thinker with a strong orientation toward efficiency and clarity
Proactive and solutions-oriented
Adaptable and comfortable working in evolving environments
Strong commitment to community-centered work and equity
Bachelor's degree in communications, nonprofit management, public administration, community development, social work or a related field
A minimum of five (5) of progressively responsible leadership experience in program operations, systems design, nonprofit management, or a related field
A minimum of three (3) years direct supervisory experience.
Demonstrated experience building or improving systems, workflows, or operational processes
Strong project management skills, with the ability to move initiatives from concept to implementation
Experience working cross-functionally and supporting multiple programs or teams
Excellent communication, leadership, relationship-building, and problem-solving skills.
Ability to balance big-picture thinking with attention to detail
Proficiency with data tracking tools and systems (e.g., CRM platforms, spreadsheets, project management tools)
This position requires regular travel between multiple sites. You will need a valid driver’s license, insurance, and a personal vehicle or other reliable transportation.

Nice To Haves

Experience managing or coordinating volunteer programs strongly preferred

Responsibilities

Directly supervises Community Health Program Managers, providing ongoing coaching, evaluation, and accountability.
Holds monthly 1:1s with direct reports to review program performance, compliance, staff management, and strategic initiatives.
Hold monthly team meetings with program management and leadership teams.
Oversees the professional development and performance management of direct reports and supports them in effectively supervising and developing their staff.
Ensures effective communication, coordination, and alignment between program sites and management functions.
Promotes a positive, inclusive, and mission-driven organizational culture focused on accountability, transparency, collaboration, and excellence.
Lead cross-functional initiatives that improve coordination, integration, and operational consistency across departments and programs.
Collaborate with organizational leaders to identify opportunities for innovation, shared learning, and continuous improvement.
Support organizational planning efforts and contribute to strategic decision-making related to community health services and operations.
Represent the department in organizational committees, leadership meetings, and external partnerships as appropriate
Partner with the Director of Community Engagement and Community Health to identify operational challenges, opportunities for increased efficiency, effectiveness, and program growth.
Lead the design and implementation of systems, workflows, and resources and tools that improve consistency, scalability, and effectiveness across Community Health programs
Translate strategic initiatives into clear, actionable processes for Program Managers and frontline staff
Develop, create and maintain documentation (SOPs, process maps) to support system adoption and continuity
Design internal and external guides and resources
Lead organizational change management efforts related to new systems, technologies, and operational practices, including planning, training, implementation, and evaluation
Provide oversight of day-to-day operational alignment across Community Health programs to ensure smooth and consistent execution
Ensure seamless collaboration with the Volunteer Coordinator to develop and implement volunteer opportunities that advance Community Health programs.
Ensure the development and maintenance of systems for tracking program outputs and outcomes
Supports Director of Community Engagement & Community Health in training program teams to help them enter accurate and consistent data collection
With partnership from the Director of Community Engagement and Community Health, work with qualitative data to identify trends, gaps, and opportunities for improvement
Provide regular updates and insights to the Director of Community Engagement & Community Health
Assess community needs, organizational capacity, and funding opportunities to guide program growth and strategic priorities
Develop and strengthen partnerships with healthcare systems, housing agencies, public agencies, nonprofits, and community-based organizations
Ensure programs maintain high standards of quality, compliance, equity, responsiveness, and measurable impact
Support data-informed decision-making and evaluation processes to improve organizational effectiveness and community outcomes
Identify and pursue new funding opportunities, partnerships, and strategic initiatives that expand organizational impact