Associate Director of Clinical Consulting - Employer Segment

UnitedHealth Group•Eden Prairie, MN

6d•Remote

About The Position

This Associate Director of Clinical Consulting – Employer Segment will oversee clinical consulting client relationships, proactively identify clinical solutions, and manage clinical resource allocation for one or more of OptumRx's segments of Clinical Consulting support. They will work with clinical leadership in developing a strategy related to the delivery of proactive consultative services and driving clinical upsell targets, including deployment of appropriate use guidelines and protocols, utilization management strategies, clinical products / services and formulary management strategies. The Associated Director of Clinical Consulting is expected to maintain strategic relationships with client leaders, key stakeholders, and brokers/consultants. They are accountable for direct management of a staff of clinical consultants and maintaining client satisfaction and retention. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree
Active, unrestricted US state-specific pharmacist license
5+ years of pharmacy practice experience or equivalent
3+ years of client facing or clinical account management experience with 2+ years of providing formal client presentation
2+ years of leadership experience or equivalent clinician lead
Experience communicating professionally to internal stakeholders and external clients
Experience managing multiple clients simultaneously
Basic competency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook
Solid clinical and analytic background
Ability and willingness to travel up to 25%25

Nice To Haves

MBA or similar advanced degree
Managed Care and/or PBM experience
Formalized sales skills training
Formalized leadership skills training
Formalized presentation skills training

Responsibilities

Determine and manage clinical consulting resource allocation and assignment
Provide routine reporting to clinical leadership regarding milestone attainment and any significant issues within their segment that may be impacting overall team performance
Maintains understanding of individual client contracts and ensures proper execution of all clinical deliverables specific to those agreements
Ensures alignment of PBM clinical priorities with strategic goals and objectives of the overall organization and client
Collaborates with clients to establish achievable but aggressive clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS & NCQA measures
Formulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trend
Provides mentoring / coaching for Clinical Consultants in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction
Assist in the recruitment, on-boarding and mentoring of new Clinical Consultant team members
Provide superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management
Comprehends and effectively explains formulary and clinical program changes to clients
Stays aware of and provides clinical market intelligence to clients
Provides education for clients, pharmacists, members and physicians per contractual requirements
Communicates drug information to clients and responds to plan-specific clinical inquiries in a timely manner
Supports other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc.) in coordination with client mgmt./sales teams where appropriate
Routinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clients
Serves a key resource for new clinical product/service ideation and liaison to clinical product development / management areas to create new or enhance existing programs
Identifies and collaborates with account management on clinical renewal strategies
Drives enhanced client relationships through senior-level strategic discussions and planning which addresses issues of highest priority for the client
Consistently looks at existing processes, methods, and materials to find opportunities for improvement
Maintains strategic relationships with client leaders, key stakeholders, and brokers/consultants
Supports sales and marketing including participating in RFP/finalist activities as needed based on current standard operating procedure
Serves as Subject Matter Expert (SME) for other departments on Clinical Consulting-specific issues/inquiries
Actively participates in, and in some cases leads departmental and interdepartmental workgroup and project work