Associate Director, Medicaid Account Management - Columbia, SC

UnitedHealth Group•Columbia, SC

1d•$112,700 - $193,200•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Director, Medicaid Account Management will be responsible for account operations, coordinating solutions for client pharmacy program strategy, ensuring contract compliance, managing special projects, managing account team members, and serving as the Optum day-to-day operations point of contact with the State’s pharmacy team. The position will report to the Optum Pharmacy Director on the account and have a leadership role on the team. Position is expected to start in January 2027 If you are located in Columbia, SC, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

2+ years of leadership experience supporting a State Medicaid account
Experience managing Medicaid systems operations, including benefits administration, reporting and analytics, and contract administration
Experience collaborating with cross-functional internal business partners to deliver on contractual obligations, support special projects, and resolve operational issues
Experience using a pharmacy claims processing system and reporting tools
Demonstrated knowledge of Medicaid pharmacy operations and the integration of pharmacy programs within the broader Medicaid Enterprise Systems (MES) environment
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Proven ability to lead and facilitate meetings, both in person and virtually through Microsoft Teams
Demonstrated success in driving client satisfaction and maintaining solid client retention
Demonstrated ability to work at the client location in Columbia, SC 25%-50% of the time

Nice To Haves

Certified Pharmacy Technician (CPhT) certification and active pharmacy technician license
Experience with Optum Rx claims processing platform (RxClaim)
Experience with Optum Rx reporting and analytics platform (RxTrack)

Responsibilities

Manages ongoing contract relationships and service delivery
Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
Builds relationships with client contacts and serves as the primary point of contact for overall and day-to-day service delivery
Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
Functions in a dedicated on-site service capacity
Works closely with sales on renewals and upselling
Contributes to segment NPS, EXI
Impacts work at the operational or local business unit or market level