Associate Director, LF&P Operational Excellence Office

Royal Bank of Canada • Jersey City, NJ

13d • Onsite

About The Position

A strategic and control-tower focused role supporting the Head of LF&P Operational Excellence across all four pillars (Liquidity & Funding Operations, Collateral Management, Payments & Clearing, Nostro Reconciliations & Controls). The role drives governance, executive reporting, post-incident remediation, and identification of automation opportunities. The office exists to stabilize incidents, execute fixes, automate root causes, and enforce governance, then transition outcomes back into the operating model.

Requirements

• 7+ years of relevant experience in capital markets with exposure to at least one of: Liquidity & Funding Operations, Collateral Management, Payments & Clearing, or Nostro Reconciliations & Controls.
• Strong verbal and written communication skills — ability to produce clear, executive-ready materials.
• Proven ability to work cross-functionally and influence without direct authority.
• Familiarity with operational risk frameworks, control design, and governance processes.
• Experience in incident management or post-incident remediation.
• Understanding of automation and digitization principles in an operations context.

Nice To Haves

• Preferred CFA designation is a plus.

Responsibilities

• Maintain and evolve the execution governance framework across all pillars. Track escalations, SLA compliance, and threshold breaches to ensure accountability and early risk identification. Maintain the prioritized execution backlog aligned to risk-weighted impact. Identify systemic execution weaknesses requiring structural change.
• Own production of senior leadership updates, including management committee materials, risk summaries, and execution status reports. Produce concise, decision-oriented materials for governance forums. Maintain audit-ready documentation for all engagements.
• Assist the Head of Operational Excellence during high-severity incident coordination, including containment actions and escalation management. Own post-incident root cause analysis across process, data, systems, and governance. Track and drive remediation actions to closure. Ensure lessons learned are captured and controls are implemented to prevent recurrence.
• Partner with Operational Risk, Compliance, and Internal Audit on issue capture and severity assessment. Track execution of audit, MRA, MRAI, and regulatory remediation commitments. Support design of preventive and detective controls as part of remediation.
• Identify recurring execution failures driven by manual, fragmented, or spreadsheet-based processes. Partner with business manager and product lead to deliver the business case for automation solutions, quantifying benefits in terms of risk reduction, capital efficiency, and cost savings.
• Engage with Operations, Technology, Risk, Finance, and Front Office stakeholders to resolve ownership gaps and competing priorities during execution events. Attend cross-functional forums alongside the Head of Operational Excellence, transitioning to independent representation as confidence builds. Build and maintain ongoing relationships with Technology and Risk partners to ensure alignment on priorities, facilitate timely execution, and support proactive issue resolution.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• 401(k) program with company-matching contributions
• health, dental, vision, life and disability insurance
• paid time-off plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed