Associate Director, Launch Excellence & Change Management – BI&O
About The Position
The Associate Director, Launch Excellence and Change Management is a key execution-focused role within Business Insights & Operations (BI&O) - Biogen North America’s (BNA) largest organization. This role will help Lead commercial enablement readiness for Biogen North America launches within Business Intelligence & Operations (BI&O). Bring teams together to anticipate launch needs, build a coordinated plan and deliver the capabilities each launch requires. Reporting to the Head of Strategy & Operations, partner with the BI&O Strategy & Operations team, therapeutic area (TA) S&O leads, and BI&O functional heads and teams to drive delivery and adoption. This is an ideal opportunity for a highly proactive, executive-ready operator - someone who can create structure in ambiguity, build momentum across a matrix, and is able to proactively plan, identify, and remove roadblocks for key requirements to ensure launch success.
Requirements
- Bachelor’s degree
- 8+ years in pharma, biotech or life sciences consulting.
- Hands-on commercial enablement for a U.S. product launch.
- Working knowledge of field operations, Decision Sciences, Marketing Operations and Omnichannel, including how their launch activities depend on one another.
- Experience leading change through rollout and adoption of new tools, processes or ways of working.
- Demonstrated ability to build and run tight operating rhythms and drive decisions through forums and follow-through.
- Excellent executive communication skills - exceptional writing, synthesis, and the ability to drive alignment through clarity.
- Strong project management and communication skills; able to anticipate issues, challenge assumptions and secure delivery across teams without direct authority.
- Comfort working with data and analytics at a practical level (framing KPIs, basic analyses, impact sizing), without requiring the role to be deeply technical.
- High ownership mindset, strong judgment, and ability to navigate ambiguity with pace and discipline.
Nice To Haves
- MBA highly preferred
- Top-tier strategy consulting experience with meaningful change/transformation exposure.
- Experience in managing cross-functional engagement and governance.
Responsibilities
- Launch Planning: Translate TA launch priorities into one BI&O plan with clear owners, milestones, dependencies and resource needs. Use prior launch experience to surface requirements teams have not yet identified and resolve gaps with functional owners.
- Commercial Enablement Readiness: Coordinate field readiness, including training and CRM, and Decision Sciences needs such as targeting, data availability and launch dashboards. Align Marketing Operations and Omnichannel timelines for agency onboarding, promotional review, content delivery and channel activation; connect Patient Services and Digital Operations dependencies as needed.
- Execution and Issue Resolution: Run readiness reviews, follow through on commitments and resolve handoff gaps. Escalate risks and resource conflicts with clear recommendations. Keep BI&O milestones aligned with TA launch plans; confirm capabilities are ready for use and resolve early post-launch issues.
- Change Management and Adoption: Lead change plans for launches and priority BI&O initiatives: identify affected teams, clarify new responsibilities, and coordinate communications, training and support. Track adoption and address barriers with team leads. Turn launch lessons into practical checklists and playbooks for the next launch.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
