Associate Director Laboratory Logistics Operations

American Addiction Centers•Rosemont, IL

3d•$59 - $89•Onsite

About The Position

This position is responsible for ensuring an efficient internal route courier/dispatch infrastructure and managing all 3rd party courier services to meet current operation requirements for timely pickup and transportation of specimens within the AAH footprint. The role involves developing and recommending operating and capital expenditures, meeting with stakeholders on courier efficiency, spend, and service issues, and developing and managing metrics related to SLAs and quality. The Associate Director will establish and maintain strong professional working relationships, represent logistics at system-level meetings, and maintain working knowledge of technology to maximize efficiency and cost savings. This role also involves implementing ACL quality plans, performance indicators, and driving continuous improvement efforts, ensuring compliance with government regulations, and collaborating with supervisors on human resource responsibilities. The Associate Director will design and direct the work of the team(s), select, coach, and develop team members, set clear expectations, and manage performance. They may also develop and/or recommend operating and capital budgets and controls expenditures. The role requires adherence to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws.

Requirements

Bachelor's Degree in Business, Health Care Administration or related field.
Typically requires 7 years of experience in project management, process improvement, decision making, delegation, team building, customer service and conflict resolution.
Strong analytical and computer skills including knowledge of Microsoft office, laboratory information systems and routing management software.
Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
Proven ability to simultaneously handle multiple tasks.
Process improvement experience.
Proficient verbal, written and interpersonal communication skills.
Frequent travel to Advocate Health’s locations in multiple states
Frequently lifts to 10 lbs., and occasionally lifts to 50 lbs.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment.
Maybe exposed to the following hazards: mechanical, electrical, chemical, infectious agents, as well as human and body fluids.

Responsibilities

Ensures an efficient internal route courier/dispatch infrastructure to meet current operation requirements for timely pickup and transportation of specimens within the AAH footprint.
Develops and recommends operating and capital expenditures within approved budget objectives.
Meets with internal and external stakeholders on internal courier efficiency, spend, and service issues.
Ensures an efficient, safe, and cost-effective infrastructure related to all 3rd party courier services.
Develops and manages metrics related to SLA’s (Service Level Agreements) and quality metrics.
Meets with internal and external stakeholders on 3rd party courier efficiency, spend, and service issues.
Validates 3rd party courier charges related to new business or changes in services according to contract pricing.
Establish and maintain strong professional working relationships with key stakeholders to facilitate and support rapid and changing initiatives.
Develops a culture where change occurs rapidly as documented by project plans and timelines of new sites and pickup locations.
Represents logistics at system level meetings to support ACL and Advocate Health related to integrated logistics services for hospitals, clinics, and outreach customers.
Maintains working knowledge of technology and computer software for the operations, implement new technology to maximize organization efficiency and cost savings when applicable.
Implement ACL quality plan, performance and productivity indicators and drive consistent monitoring and continuous improvement efforts that align with department and organization objectives.
Ensures compliance to all government and mandated requirements including but not limited to HIPPA, OSHA, DOT, IDPH, WDPH, and CLIA.
Collaborates with supervisors in all human resource responsibilities for team members including: interviewing, selection, promotions, development, performance evaluations, compensation changes, resolution of concerns, corrective actions, terminations, and overall team morale.
Designs and directs the work of the team(s).
Selects, coaches, and develops team(s).
Sets clear expectations to inspire and motivate the team.
Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program