Associate Director, IT Products & Business Relations
About The Position
The Department of IT Strategy, Policy & Insights partners with Infrastructure, Operations & Cybersecurity leadership to strengthen how IT delivers for the Library. The team sets direction for IT products, establishes governance, and measures performance to ensure the work is aligned, effective, and delivering real value. The Associate Director, IT Products & Business Relations leads the Product Management practice and the relationships that inform it. Reporting to the Senior Director, this role aligns product strategy to NYPL priorities, drives multi-year roadmapping, and ensures IT is building and delivering against what the organization actually needs.
Requirements
- Bachelor's degree in technology, business, or a related field
- 10 years of experience in IT or technology product management, with demonstrated growth in scope and responsibility
- 5-7 years leading and managing product or technology teams
- Proven experience owning a product roadmap and aligning it to organizational strategy in a complex, multi-stakeholder environment
- Experience managing relationships or serving as a liaison between IT and the departments it supports
- Working knowledge of agile and product management methodologies
- Ability to think strategically and connect technology decisions to business outcomes
- Strong written and verbal communication skills, including the ability to present to and work with senior leadership
- Ability to drive alignment across teams with competing priorities
- Experience building or improving a product management practice
- Comfort working with data and using KPIs to evaluate product performance
Responsibilities
- Lead and develop the Product Management team, setting clear expectations and supporting professional growth
- Define and maintain a product strategy aligned to NYPL's organizational goals, IT's operating model, and the needs of Library staff and patrons
- Own multi-year roadmapping efforts across the IT product portfolio, facilitating cross-functional alignment and transparent prioritization
- Lead engagement for the IT product portfolio, driving partnerships across the organization to shape direction, selection, and priorities
- Partner with Infrastructure, Operations & Cybersecurity to ensure alignment between product and engineering
- Maintain a requirements and estimation process that supports accurate scoping and sound investment decisions
- Establish feedback mechanisms, including demos, retrospectives, and stakeholder reviews, that keep the roadmap responsive to real user needs
- Define and track KPIs and measures of success for the product portfolio, using data to inform decisions and report value to leadership
- Monitor technology trends and assess their relevance to the product management strategy
- Represent product management and business relations in cross-departmental planning and governance conversations
- Perform other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
