Associate Director, IT Infrastructure and Operations

University of Utah Health•Salt Lake City, UT

About The Position

This position provides leadership and management for the Information Technology (IT) Infrastructure and Operations service line within University of Utah Health Hospitals and Clinics. This role is accountable for oversight regarding the design, implementation, and day-to-day operations of IT infrastructure technologies, specifically setting the direction for Client Engineering vision and strategy. The Associate Director ensures seamless communication between IT Operations and the broader organization, taking all necessary steps to resolve complex issues and translate organizational needs into cost-effective, leading-edge technology solutions. As the strategic and operational IT service provider for University of Utah Health, ITS is responsible for implementing and supporting mission critical IT applications, technology and services. These include the electronic medical record, revenue cycle applications, several hundred 'boutique' health care applications, the Enterprise Data Warehouse (eDW), patient portal, telemedicine, biomedical engineering and Health Information. Applications training and critical services such as infrastructure, help desk, data security and many other functions are provided, much of which is supported in collaboration with University Systems Services (USS). By building teams committed to operational excellence, this role provides agile IT infrastructure resources—including client deployment, network, and security standards—to help the organization keep pace with the changing healthcare landscape. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Requirements

Ability to perform the functions of the position, as outlined above.
Demonstrated leadership, human relations, and effective communication skills.
Knowledge of health care business operations and demonstrated operational planning skills.
Knowledge of budgeting practices, reporting analysis, and forecasting.
Knowledge of information technology, Epic, Business Objects, scheduler, and other efficiency tools.
Expert knowledge of and experience with enterprise scale technologies.
Practical knowledge of infrastructure service delivery techniques.
Practical knowledge of a broad range of infrastructure and application technologies.
Demonstrated success with IT Infrastructure transformation.
Demonstrated ability and proclivity to stay abreast of new and changing technologies and business disciplines.
Practical knowledge of how business continuity, technical debt, security, and privacy concerns influence IT infrastructure decisions and work.
Practical knowledge of IT Service Management and Enterprise Architecture processes and practices
Bachelor's degree in Information Systems, Business Administration, or related area, or equivalency.
Six years of progressively more responsible management and strategic planning experience.

Nice To Haves

Master's degree in Information Systems, Computer Science, Business Administration, or a related area.
ITIL or related IT Service Management certification.
Cloud (GCP, AWS or Azure) certification
Any standard IT certificationDemonstrated experience leading functional infrastructure teams with a focus on enterprise-scale delivery.
Demonstrated experience in leading teams who are both on-site and in remote locations.
Advanced knowledge of Client Engineering services, including: Virtualization & Tools: Expertise in managing VMware, Xen Server, and Citrix environments. Mobile & Architecture: Deep understanding of Mobile Device Management (MDM), architecture, and deployment strategies. Full Lifecycle Management: Proven success managing multiple technologies and services through the entire lifecycle—from initial concept and design through implementation, QA, and maintenance.
Practical knowledge of how technical debt, security, and privacy concerns influence infrastructure design and client deployment.

Responsibilities

Performs to required standards for job specific responsibilities and technical competencies.
Hiring, training, developing, and communicating with staff.
Responsible for developing, monitoring and achieving budget goals.
Manages labor and non-labor expenses to budget or flex budget.
Manages revenue to budget to maximize potential revenue.
Responsible for patient satisfaction scores within assigned area(s).
Responsible for upholding PROMISE standards of direct reports and team members.
Responsible to achieve quality goals for assigned area(s).
Manages and promotes continuous process improvements in assigned area(s)
Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.