Associate Director IT Governance and Process Improvement

DTCC • Jersey City, NJ

5d • $95,000 - $180,000 • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

The Technology Investment Strategy team helps implement and support an IT workforce strategy and workforce governance framework across Technology. This includes providing guidance on how managers plan for and source talent (direct hires and contingent labor), partnering with hiring managers to support adoption of that guidance, and helping ensure the workforce is aligned to business outcomes. The team works closely with FP&A, HR, and Corporate Procurement.

The IT Associate Director of Workforce Governance with support the Workforce Governance Lead from both a strategic and analytic perspective. They will partner with IT engagement leads and stakeholders to help them understand and manage current and future workforce needs (e.g., FTE:CW ratios, on/offshore mix, and seniority mix). The role will support Sourcing and Vendor Management activities by helping maintain visibility into contingent partners’ capabilities and engagement levels, and by contributing to vendor assessments and recommendations. The ideal candidate can also consolidate inputs from IT Service and Portfolio strategies to support workforce demand planning and assist service leads as they define and refine elements of their target operating model.

The Associate Director of Workforce Governance plays a critical leadership role in overseeing workforce policies, procedures, and compliance across the organization. This position is responsible for ensuring that workforce practices align with regulatory requirements, organizational values, and strategic objectives. The Associate Director collaborates with senior management, HR, and department heads to develop, implement, and monitor governance frameworks that support effective workforce management.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.

Requirements

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Nice To Haves

• Experience supporting IT workforce strategy activities (e.g., workforce planning, demand/supply analysis) and contributing to target operating model efforts
• Familiarity with dashboarding tools, requirement building, and data mining
• Advanced Excel skills
• Ability to easily navigate large data sets, and be able to identify trends and opportunity areas quickly and efficiently

Responsibilities

• Build strong working relationships with business, technology, and control group stakeholders; communicate clearly and follow through on commitments
• Collaborate with internal partners (FP&A, HR, Procurement, Sourcing, Vendor Management) to align workforce planning activities and deliverables
• Support Workforce Governance Lead by preparing materials and analysis that help drive progress toward workforce and operating model objectives
• Translate workforce, financial, and operational data into clear insights, reporting, and recommendations to support decision-making
• Develop and maintain recurring workforce reporting (KPIs, scorecards, dashboards) to track capacity, mix, utilization, and progress against targets
• Support workforce governance routines (cadence meetings, materials, action tracking) and help coordinate inputs across teams to ensure timely decisions
• Assist with the workforce demand planning cycle by consolidating forecasts, reconciling assumptions, and highlighting gaps, constraints, and trade-offs
• Draft clear communications, summaries, and decision logs for stakeholders; ensure key updates, actions, and dependencies are captured and shared
• Help track contingent labor partner performance (capacity, skills alignment, ramp-up/ramp-down, engagement health) and support periodic business reviews with vendors
• Create and maintain playbooks, templates, and guidance; provide enablement to stakeholders on workforce planning processes and reporting
• Partner with peers and leaders across Technology to support adoption of IT workforce strategy practices; raise risks, dependencies, and options as needed
• Contribute to continuous improvement efforts by documenting processes, identifying opportunities, and helping implement changes across functional areas

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Director