Associate Director, Human/AI Creative Technologist

Kyndryl•Dallas, TX

2d•Onsite

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As the Associate Director, Human/AI Creative Technologist, you will be part of Kyndryl Vital, a global network of designers, engineers, writers, researchers, and strategists. This role focuses on helping customers make sense of complexity and co-create intelligent and adaptive experience ecosystems. You will drive strategic initiatives and create impactful experiences for the world’s critical systems by combining technical expertise with human-centered design to prototype and implement innovative solutions. Creative technologists blend expertise in code, hardware, and emerging technologies to bring ideas to life. This role is based in Dallas, TX.

Requirements

10+ years of proven work in experience design, creative technology, or innovation roles.
At least several years in a leadership capacity, leading interdisciplinary teams and managing senior-level client relationships.
Experience in multiple industries or a deep focus in one.
Proven track record of delivering large-scale design and technology programs in enterprise environments.
Understanding of enterprise requirements (compliance, scalability, global deployment, etc.) and experience leading projects that navigated these successfully.
Experience in consulting or agency leadership, including responsibilities for account growth or business development.
Ability to identify client needs and propose creative solutions.
Strong familiarity with IT governance, security standards, and system integration at a high level.
Experience building or scaling a team or practice.
Bachelor’s Degree in a relevant field (or equivalent demonstrable portfolio of work).
Ability to partner with AI engineers working in open-source agent runtimes and translate experience requirements into tool contracts, UI behaviors, and evaluation criteria.

Nice To Haves

Hands-on background in technology (software development, data science, etc.) earlier in your career.
Advanced degree or certification in design, HCI, computer science, or related (e.g., MDM, MDes, MFA, d.MBA or equivalent).

Responsibilities

Guide large teams in user-centered practices and ensure that complex, multi-touchpoint solutions address fundamental user needs.
Lead cross-disciplinary teams, collaborating with engineering and other departments to co-create effectively.
Resolve conflicts or misalignments between disciplines by refocusing everyone on common goals.
Act as a thought leader in applying emerging technology to solve design and business problems, anticipating relevant technologies or trends (like agentic AI, edge computing, blockchain, etc.) and incorporating them into strategic planning.
Encourage a culture of continuous innovation within the team.
Utilize deep knowledge of prototyping at scale, setting expectations and processes for teams to prototype efficiently and ensuring rapid experimentation remains a core part of the project approach.
Design interaction patterns for approvals, escalation, rollbacks, and exception handling for human-in-the-loop systems.
Assess technical, operational, and financial feasibility of designs for clients, guiding teams toward innovative yet realistic solutions.
Craft vision narratives, white papers, or executive presentations that frame innovative concepts in terms of business value and strategic necessity.
Establish guidelines or principles for ethical AI and data usage, ensuring solutions are vetted for ethical implications and risks related to bias, privacy, and security are mitigated.
Define cross-team standards for agent tool ecosystems (API patterns, permission models, audit evidence needs, lifecycle/versioning).
Influence reusable UI patterns and reference implementations for agentic experiences.
Establish evaluation standards and reusable QA patterns for agentic engagements.
Define what teams must log/measure for agentic experiences so quality can be managed across programs.