Associate Director - Healthy Living

YMCA of Greater Boston•Woburn, MA

12h•Onsite

About The Position

Under the supervision of the Healthy Living Director, the Associate Healthy Living Director’s primary responsibility is to drive a transformative and engaging experience in health and wellness at the center. The Associate Healthy Living Director will have an explicit focus on engaging with members through/but not limited to the fitness centers, group exercise, personal training and/or community and specialty health classes. This position, under the direction of the Healthy Living Director, will require supervision of group exercise department and community health programs. The position workflow will be determined by the individual centers’ needs. However, it is recommended this position work up to 75% of time working with members and in direct service. This position will work collaboratively with the Healthy Living & Associate Executive Director, accepting coaching, mentoring and consultation from them. In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Associate Healthy Living Director will support the successful execution of the organizations strategic imperatives to be a charity, partner, and employer of choice for years to come. The associate healthy living director will create a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors and stimulates growth and innovation.

Requirements

Active, Nationally Accredited, Group Exercise Certification
Bachelor’s degree in exercise science, or a related field from an accredited college or university
CPR/AED and First Aid certifications
A minimum of 3 years’ experience in adult learning methods
A minimum of 3-5 years’ experience in work relating to group exercise, personal and group training, paid or volunteer required
Ability to physically and verbally interact with members and staff.
At times, be able to lift amounts up to 50 lbs.
Knowledge and experience of sales practices and overcoming objections
Excellent knowledge of computers, MS Office (Word and Excel), Adobe InDesign, and Internet Explorer.
Ability to learn new software and search techniques quickly. Excellent keyboard skills.
Excellent written (spelling, punctuation and grammar) and verbal communication skills and communicating the value of belonging to the Y.
Strong interpersonal skills and the ability to work effectively as part of a team.
Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
Ability to learn quickly and adapt to changing environments.
Experience in developing highly engaging group exercise classes and offerings
Ability to effectively motivate a team

Responsibilities

Accountable for the performance of your center’s experience team. Directly responsible for hiring, coaching and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts connections with direct reports to ensure progress with OKRs, ability to work well with others and discuss overall performance in serving our members.
Create a welcoming environment for members, guiding them to appropriate equipment or programs and sharing expectations with members regarding equipment usage, physical distancing, masks and cleaning.
Primary job responsibility to engage with members through the fitness centers, personal training, group training and teaching classes to assist members on their health journey. Building connections and communities to increase member retention and engagement. The number of direct service hours will be determined by center needs. However, it is recommended that these positions work 75% of time with members and in direct service (teaching group exercise, small group and personal training).
Work with Healthy Living Director to collect, track and assess key data to manage center group exercise offerings and schedules to maximize group exercise participation.
Train, coach, conduct center walk throughs and hold staff accountable to exemplary service to members, program participants and their parents across all programs. Respond immediately to net-promoter feedback and concerns.
Develops an annual budget according to trends, set benchmarks and then ensures successful execution to the plan. Works with director & center executive leadership to identify growth opportunities, forecasting monthly, and correct financial deficiencies on a timely basis.
Ensures YMCA of Greater Boston’s standards of excellence around scheduling, cleanliness and safety are met. Communicate and elevate any safety concerns, facility or equipment maintenance issues to appropriate team members.
Partners with and/or leads center team to execute regular engagement events for all demographics of members. Utilize the YMCA of Greater Boston app to increase participation and help members achieve their personal goals.
Represents and promotes Healthy Living Programs and Membership in the community and at events. Actively drives internal marketing efforts to promote group exercise, challenges in the app, and cross promotion of other programs through member interactions and communications.
Work in a collaborative manner with other departments and association leadership.
Improvement in member retention by engagement in high quality group exercise programs
Meet expectations of 70%+ net promoter score
Growth in all fee-based programs. Achieves weekly, monthly and annual sales goals, all key metrics: packages sold and renewed per OKR targets
Growth and implementation of high-quality medically based programs along with program reporting
Operating practices and systems are in place and consistently implemented for: Membership growth & retention, Program enrollment and growth, Overall member experience
Fosters community among members through responding and resolve member concerns within a timely manner, and creating opportunities for members to get to know other members
Increased sense of community with and among members
Maintains all safe for you safe for us protocols