Associate Director - Healthcare Automation
About The Position
Associate Directors have responsibility for client management, solution implementation and generation of project results. You will own projects and interact with the client daily to ensure engagement success. This includes leading day-to-day operational meetings with client sponsors and consulting leaders and providing oversight to internal staff. Associate Directors are expected to prepare and communicate well-organized, effective reports and presentations to client and internal executives. You will lead, coach and mentor consultants, senior consultants, and managing consultants, and ensure quality deliverables. This role will require a combination of deep technical skills related to automation strategy and execution to transform healthcare operations and deliver best in class results for our clients. We encourage career development and hiring for the long term. As an Associate Director, you will follow a clearly defined career path and continue to deepen your specialized industry knowledge and consulting skills. As you hone your project management skills, leadership abilities and the aptitude for managing multiple workstreams, you will have the opportunity to progress to the Director level.
Requirements
- Bachelors degree
- A minimum of 7 years of relevant experience in the Healthcare industry
- Proven experience designing and implementing RPA and Conversational AI solutions
- Demonstrated understanding of natural language processing (NLP) concepts, including entity recognition, intent classification, and sentiment analysis
- Knowledge of chatbot design principles and user experience (UX) best practices to create engaging and user-friendly conversational interfaces
- Proficiency in programming languages (e.g., JavaScript, Python) for customization and integration of the various platforms
- Ability to travel up to 75%
Nice To Haves
- Proficiency in Kore.ai SmartAssist is highly preferred
- Previous working experience in a traditional consulting environment
Responsibilities
- Develop, design and manage the technical component of engagements and solutions that align with business requirement
- Managing resources that will build and configure RPA deployments and Conversational AI models to improve their accuracy and efficiency
- Troubleshooting and resolving any issues related to technical implementations
- Collaborating with cross-functional teams to understand their requirements and provide AI-based solutions
- Collaborate with stakeholders to gather requirements, understand user needs, and define technical requirements of solutions
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
