Associate Director - Health Technology Consulting - Revenue Cycle Technology (Epic)
About The Position
Guidehouse’s Health Technology Consulting (HTC) practice is looking for an Associate Director to lead revenue cycle technology engagements across our Commercial Health client portfolio. This person will serve as a senior advisor to health system executives, guiding clients through the full lifecycle of revenue cycle technology work: strategy, platform assessment, implementation oversight, and post-live optimization. The revenue cycle technology market is saturated with generalists. Our clients need someone who has been inside these platforms, who understands what the configuration decisions actually mean for billing operations, and who can speak honestly about where the technology falls short and what to do about it. This is a client-facing leadership role. The Associate Director will own executive relationships, lead engagement teams, contribute to business development, and bring deep technical credibility to every conversation. We expect this person to have the most Epic revenue cycle knowledge in the room most of the time. Oracle Health, Meditech Expanse, and athenahealth are relevant secondary platforms, and experience across any of them strengthens a candidacy.
Requirements
- Eight to twelve years of combined experience in health IT consulting, EHR implementation, or revenue cycle operations, with prior consulting firm experience strongly preferred
- Deep Epic revenue cycle expertise, including certification in one or more modules such as Resolute HB, Resolute PB, Charge Router, Grand Central, or Prelude, and a minimum of three years working in Epic revenue cycle environments
- Meaningful experience with at least one of Oracle Health, Meditech Expanse, or athenahealth in a revenue cycle context
- A track record of managing complex engagements with C-suite client exposure
- Experience leading and developing consulting staff across multi-workstream engagements
- Fluency in revenue cycle performance metrics including DNFB, DCFB, A/R days, first-pass rate, denial rate, clean claim rate, and net collection rate
- Understanding of how payer and regulatory requirements intersect with EHR configuration, including CMS billing rules, prior authorization workflows, and value-based contracting structures
- A bachelor’s degree at minimum
Nice To Haves
- Graduate degree in health informatics, business administration, public health, or a related field
- Experience working across payer and provider client environments
- Familiarity with healthcare IT standards, regulatory requirements, and compliance considerations relevant to EHR implementation and optimization
- Experience supporting or contributing to digital transformation, AI integration, or analytics strategy within health system engagements
Responsibilities
- Lead Client Engagements: Serve as the senior Guidehouse presence on revenue cycle technology accounts, owning the relationship with the CFO, VP of Revenue Cycle, and CDIO, managing workstreams across a team, and being accountable for the quality and direction of our work. Engagements vary: some involve assessing a health system’s current platform configuration and identifying revenue leakage; others involve guiding a client through a post-live stabilization after a difficult Epic go-live; others are full optimization programs aimed at reducing denial rates, improving clean claim rates, or restructuring CBO operations. Bring a point of view into every room, not just facilitate a process.
- Deliver on Revenue Cycle Technology Depth: Know the platforms at a level that earns client trust quickly, with a primary focus on Epic revenue cycle (Resolute HB and PB, Grand Central, Prelude, Charge Router, Claim Edit, denial workqueue design, and the operational logic that ties configuration decisions to billing outcomes). Translate platform knowledge into practical recommendations for clients across the revenue cycle continuum. Contribute meaningfully in Oracle Health, Meditech Expanse, and athenahealth environments.
- Grow the Practice: Identify expansion opportunities within existing accounts, support proposal development, represent Guidehouse at industry events including HFMA and ViVE, and contribute to the firm’s external point of view on revenue cycle technology. Build and maintain a pipeline over time.
- Develop the Team: Lead engagement teams from Analyst through Senior Consultant, providing active coaching and substantive feedback. Develop the revenue cycle technology expertise of the people around you.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
