Associate Director, Financial Operations and Services

Mass General Brigham•Boston, MA

1d•$79,560 - $115,721•Hybrid

About The Position

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule. The Associate Director, Financial Operations & Services manages key operational processes and staff-facing financial services within Development Finance, including transactional processes, financial approvals and reporting, and policy guidance and implementation. Reporting to the Senior Director of Finance, this role promotes efficient, consistent, and service-oriented practices while maintaining effective internal controls. The Associate Director partners with MGB Development Office staff and Mass General Brigham enterprise colleagues to improve financial processes, strengthen service delivery, and support responsible stewardship of organizational resources.

Requirements

Bachelor’s degree required and 5-7 years of related experience.
Experience managing financial or administrative processes within a complex organization.
Demonstrated experience managing and developing staff, including supporting employee performance and professional development.
Demonstrated understanding of financial policies, approval processes, documentation requirements, compliance practices, and internal controls.
Experience developing procedures, policy guidance, training resources, or staff communications.
Strong organizational, analytical, systems thinking, and problem-solving skills, with close attention to accuracy and detail.
Ability to identify and implement process improvements, support organizational change, and manage competing priorities.
Excellent written, verbal, and interpersonal communication skills, with the ability to explain financial requirements clearly and build collaborative working relationships.
Ability to exercise sound judgment and handle confidential or sensitive information with discretion.

Nice To Haves

MBA or other relevant advanced degree.
Experience in healthcare, higher education, nonprofit, fundraising, or another complex, matrixed organization.
Knowledge of expense management, procurement, contracting processes, financial reporting, and compliance requirements.
Experience in Workday preferred.
Experience using financial reporting and analytics systems, data visualization tools, workflow platforms, and enterprise business applications.
Proficiency in Power BI, advanced Excel, or similar reporting tools is preferred.

Responsibilities

Manage assigned areas of day-to-day financial operations to ensure financial processes are completed accurately, efficiently, and in accordance with applicable requirements.
Provide MGB Development Office staff with guidance and support on financial processes, requirements, and available resources.
Monitor service needs, recurring issues, and workload trends and recommend improvements to processes and service delivery.
Serve as an escalation point for complex or unresolved financial service and operational issues, coordinating resolution and elevating matters to the Senior Director of Finance when appropriate.
Collaborate with Mass General Brigham enterprise partners to resolve operational issues, implement enterprise financial processes, and coordinate escalation when appropriate.
Provide practical guidance on financial policies, procedures, documentation standards, and approval requirements to support consistent interpretation and application across teams and entities.
Contribute to drafting and revising departmental financial policies, procedures, and guidance, incorporating operational needs and enterprise requirements.
Coordinate the implementation of enterprise financial policies within the MGB Development Office.
Review complex policy questions and exception requests and coordinate additional review when needed.
Oversee financial approval processes, including advance authorizations, expense policy exceptions, and other special approval requests.
Establish clear service expectations and identify opportunities to simplify and standardize the review and routing of approval requests.
Monitor approval activity and recurring issues to identify opportunities for process improvement.
Support internal reviews and documentation needs related to financial policies, approvals, and controls.
Develop and maintain financial reports, dashboards, and operational metrics that support budget monitoring, expense oversight, and administrative decision-making.
Coordinate data validation and oversee reporting on sundry funds, financial approvals, policy compliance, and service delivery within Development Finance.
Support ad hoc reporting and analysis as requested by the Senior Director of Finance.
Identify and apply appropriate technology and reporting tools to improve reporting processes, data visualization, and access to financial information.
Coordinate initiatives to improve the staff experience, financial processes, administrative practices, and service delivery.
Support workflow automation, system enhancements, implementation of new tools, and standardization of financial practices across MGB Development Office entities.
Develop and communicate practical guidance and training materials, prepare staff communications, and organize and maintain these resources within the Development Finance knowledge base.
Manage and develop direct reports, including setting clear expectations, providing coaching and regular feedback, completing performance reviews, supporting professional development, and contributing to compensation recommendations as appropriate.
Coordinate workload, priorities, coverage, and cross-training to support timely and consistent service.
Contribute to team planning and the implementation of shared priorities.
Perform other duties as assigned.