Associate Director, Field Access Manager - Central

MSD • Chicago, PA

1d • Remote

About The Position

The Associate Director, Field Access Management serves as the leader to a team of subject-matter experts on access processes, reimbursement issues, and patient assistance programs for healthcare professionals (HCPs) and healthcare organizations (HCOs). In this role, you will work cross-functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts while abiding by all corporate and industry policy and procedures. As a people leader, you will cultivate an environment where collaboration, growth, and professional development are at the forefront. Your leadership will enable your team to leverage access expertise, build trusted relationships, and serve as the primary point of contact for FAMs in your region. Join a mission-driven organization to help coach, mentor, and inspire others.

Requirements

• Bachelor’s Degree; 5+ years in the pharmaceutical/biotech industry.
• Minimum 3 years of experience in patient support, healthcare sales or operations, project management, or reimbursement support.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes.
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
• Excellent interpersonal and communication skills; demonstrated ability to engage and influence multiple stakeholders across teams and disciplines.
• Exhibit competent understanding of hub and patient support activities.
• Proven ability to manage multiple priorities in a hybrid environment with 30-35% travel; Must reside in the assigned territory/metro area.
• Valid Driving License

Nice To Haves

• Customer-Focused
• Data Analysis
• Developing Pricing Strategies
• Direct Marketing
• Healthcare Policies
• Interpersonal Relationships
• Market Access Strategies
• Market Research
• Operational Marketing
• People Leadership
• Pricing Processes
• Product Management
• Stakeholder Management
• Strategic Thinking
• Transfer Pricing Documentation

Responsibilities

• Train, educate, coach, and lead a team of Field Access Managers (FAMs).
• Execute the field access strategy and oversee the success of the Field Access Management Team for which you are responsible.
• Understand Regional Payor and Medicaid coverage and provide market access education via approved materials to the Field Access Management team.
• Assist with ongoing maintenance of standard operating procedures (SOPs) regarding Hub, specialty pharmacy, field access managers, and appropriate interactions with field sales teams to support appropriate access to therapy.
• Provide proactive field-based access education to internal and external stakeholders by identifying and educating around access issues and sharing successes.
• Educate and communicate technical knowledge of patient enrollment process, payer coverage policies, prior authorization process, appeals process, patient support programs, and Hub operations to Field Access Management team.
• Participate in cross-functional meetings with sales, market access, and marketing to ensure alignment and understanding of the access landscape, issues, and field access strategy.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days
• annual bonus
• long-term incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level