Associate Director, Facility Operations

Texas A&M University System•Stephenville, TX

1d•Onsite

About The Position

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Operations Coordinator in the Department of Campus Operations. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robust online community that extends our reach even further. At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere. No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond. The Associate Director of Facility Operations provides leadership for departmental planning, operations, and administration. This position oversees the university’s third-party facility service contract for custodial, grounds, and maintenance. The Associate Director trains staff, manages business operations, and ensures service quality, timely completion, and accurate billing. This position drives continuous improvement and aligns facilities operations with the university’s strategic goals. Serves as Campus Security Authority (CSA). Position is located on Tarleton State’s main campus in Stephenville, Texas with normal work hours from Monday to Friday; from 8am to 5pm or as work requirements indicate. Position requires 24/7 on-call responsibility and extended work schedule during peak seasons.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Seven years of related experience
Excellent verbal and written communication, organizational, interpersonal, proofreading, and time management skills.
Ability to prioritize and manage multiple projects and meet deadlines.
Skills in word processing, spreadsheets, and database software.
Analytical and problem-solving skills, including the ability to interpret data and support evidence-based decision-making.
Excellent customer service and problem-solving skills.
Ability to multitask, work independently and work cooperatively with others.
Ability to handle sensitive and confidential information with discretion.
Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.

Responsibilities

Leads the development of facility management goals and objectives, and executes initiatives by managing project timelines, cost tracking, and completion.
Oversees University’s third-party facility service contract for custodial, grounds, and maintenance, including quality assurance, contract reporting, monitoring, and KPI management.
Collects, reviews, and generates reports to track progress of KPI and facility data, provides performance feedback to vendors and University leadership.
Coordinates with stakeholders on facility outages, closures, and changes in service scope; ensures accurate data capture for contract modifications.
Reviews invoices and payments for accuracy and compliance; monitors contract status and deliverables.
Supervises, trains, and manages employees and student workers.
Provides a high level of customer service to internal and external stakeholders seeking feedback to continually improve service quality.
Responds to emergency outages.
Acts as a liaison for facilities services.
Acts as representative of Campus Operations and as valued member of TSU as part of the A&M system and performs other duties as assigned, including serving satellite campuses.