Associate Director, Facilities Contract Management

Bristol Myers Squibb • Princeton, NJ

33d

About The Position

The Associate Director, Contract Management will be the site-level single point of governance accountable for the IFM (Integrated Facilities Management) Service Provider scope of work. This position will oversee all facilities services and develop annual budgets for services including maintenance (hard services), hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services (where appropriate). The position is responsible for the governance, monitoring, and assurance of all aspects of the facilities management scope of services to ensure a consistent and cost-effective service delivery that meets the service delivery needs of the facility and the IFM Service Provider. The position will report to the Senior Regional Director, Facilities Operations (Lawrenceville & Princeton Pike, NJ).

Requirements

• Bachelor's degree in Business Administration, Engineering, Finance, Planning or related field strongly preferred
• 5+ years operational experience in a pharmaceutical R&D or laboratory environment or equivalent regulated industry, inclusive of integrated facility services and Hard Services management
• Extensive contract negotiation and management experience for facilities-related services; experience overseeing a performance-based IFM contract strongly preferred
• Demonstrated experience effectively managing financial aspects of facilities operations and services including budgeting (with a proven ability to manage multi-million dollar budgets) forecasting, accounting, and analysis of variances
• Strong experience managing external business partners and vendors across various disciplines and geographies
• Demonstrated ability to manage across functional lines and deliver results in a matrix organization
• Demonstrated ability to write strong reports, manuals, executive-level presentations, and articles as well as an ability to analyze and interpret complex business documents
• Demonstrated leadership and problem-solving skills to enable effective resolution of complex, sensitive issues across all functions and levels of the organization
• Demonstrated strong interpersonal, communication, customer service, negotiation and analytical skills
• Demonstrated Health & Safety knowledge (IOSH minimum) as well as familiarity with GxP requirements.

Responsibilities

• Align objectives, implement, and govern the Integrated Facilities Management (IFM) contract at the site level, acting as the single point of contact to develop and maintain positive relationships with the Service Provider for all facilities management services
• Oversee a portfolio of facilities services such as maintenance (hard services), hospitality (cafeteria, catering, office coffee, vending, special events, reception, etc.) housekeeping, pest control, mail, shipping and receiving, space planning and lab services
• Facilitate and resolve site-specific governance issues with the IFM Service Provider to ensure compliance with company policies, rules and regulations to minimize risk, escalating as needed within the broader matrix organization
• Represent the company's interests while overseeing service delivery and maintaining and growing relationships with the Service Provider, modifying the service deliverables as needed in alignment with the evolution of business needs
• Review and approve service provider Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) metrics and procedures to ensure consistent excellence in performance and delivery of services including measurable value-add, innovation, and continuous improvement
• Review and manage contract documents to ensure consistency and adherence with master contract and company corporate standards
• Develop and maintain accountability for site annual operating expense budgets
• Develop and manage the annual site IFM services facility budget baseline, annual budget, and assumptions with Service Provider, including direct controllable and indirect non-controllable contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items
• Participate and maintain accountability for the site invoice reconciliation process (in a pass-through commercial model) and shared savings financial management
• Develop mutually beneficial relationships and execute governance processes with the IFM Service Provider and internal stakeholders such as Facilities Operations, site customers, local and regional Finance, EHS, Quality, Procurement, Human Resources, Global Facilities Services, and Global Energy

Benefits

• Medical, pharmacy, dental and vision care.
• Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
• Financial well-being resources and a 401(K).
• Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
• Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
• Parental, caregiver, bereavement, and military leave.
• Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
• Other perks like tuition reimbursement and a recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Number of Employees: 5,001-10,000 employees