Associate Director; Epic Ambulatory
About The Position
Exciting opportunity at Memorial Sloan Kettering Cancer Center: We are seeking Associate Director, Epic Ambulatory and Patient Experience. In this role, you will lead the strategic direction, delivery, and optimization of Epic Ambulatory and Patient Experience platforms supporting MSK’s clinical, operational, and patient engagement objectives. This role will oversee a team of IT professionals responsible for the design, build, support, and continuous improvement of critical applications including EpicCare Ambulatory, Ambulatory specialty modules, Interoperability solutions, MyChart, and Healthy Planet. You will provide strategic and leadership oversight to Team Leads managing Epic application analysts, supporting effective solution delivery for ambulatory operations, population health, interoperability, and digital patient engagement initiatives across the organization.
Requirements
- Epic Ambulatory certification required
- 5+ years Epic application support experience
- 3+ years Epic Ambulatory application experience
- Proven experience leading Epic application teams in a healthcare environment
- Strong background in ambulatory workflows, patient engagement, and population health systems
- Strong Project management experience as well as in managing budgets, resources, and cross-functional IT initiatives
Nice To Haves
- MyChart certification preferred
Responsibilities
- Manages a team of skilled IT professionals responsible for the design, build, optimization, and support of Epic Ambulatory, Patient Experience, and Interoperability applications, including EpicCare Ambulatory, ambulatory specialty modules, Care Everywhere, CareLink, MyChart, and Healthy Planet.
- Offers strategic supervision and direction to Team Leads who directly manage application analysts, ensuring high-quality delivery of system capabilities aligned with clinical, operational, and patient engagement objectives
- Guarantees collaboration and smooth operations throughout ambulatory and patient experience application areas spanning various teams
- Offers strategic and operational direction across Epic Ambulatory and Patient Experience areas, including roadmap development, upgrade scheduling, production support, and long-term optimization
- Accountable for staff management, budget oversight, and resource planning across the application portfolio
- Converts organizational priorities into practical workplans, coordinating resources, schedules, and deliverables through Team Leads
- Prioritizes tasks, performance expectations, and governance structures to drive consistent execution and continuous improvement
- Leads complex, cross-functional initiatives alongside senior leadership, guiding decision-making and promoting organizational change across ambulatory operations, population health, and digital patient experience
Benefits
- Fair, competitive pay that reflects your job, experience, and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
