Associate Director, Engineering — Chewy Vet Care

Chewy•Boston, MA

About The Position

Chewy Vet Care (CVC) is building a platform-driven ecosystem to power veterinary services across clinics, digital experiences, and pharmacy. We are looking for an Associate Director of Engineering to lead high-impact initiatives across clinic platforms, integrations, and AI-enabled capabilities as we scale both organically and through acquisitions such as Modern Animal. This role will drive the transition from system-centric architectures to a unified, platform-first model that enables scalability, consistency, and innovation across the ecosystem.

Requirements

10+ years of software engineering experience
3+ years in engineering leadership (managing managers preferred)
Experience building and scaling distributed systems and platforms
Strong background in API-first, event-driven architectures
Experience with cloud platforms (AWS preferred)
Proven ability to lead large, cross-functional initiatives

Nice To Haves

Experience in healthcare, pharmacy, or regulated environments
Experience integrating with third-party systems (e.g., PIMS, ERP, external partners)
Experience with acquisitions or multi-system integration
Familiarity with data platforms, MDM, and analytics
Exposure to AI/ML-driven products or workflow automation

Responsibilities

Lead multiple engineering teams building core CVC platforms (Scheduling, Rx, Records, Payments, Inventory)
Drive platform-first architecture and API-driven integrations across PIMS (Rhapsody, Claude) and Chewy systems
Partner with Product, Data, and Clinical teams to deliver end-to-end solutions across clinic and customer journeys
Own execution of key initiatives supporting: Organic growth (new clinics, capabilities) Inorganic growth (acquisitions, PIMS integrations)
Build and scale AI-enabled capabilities (copilots, automation, decision support) across clinical and operational workflows
Establish best practices for system design, observability, reliability, and security
Improve developer velocity through reusable platforms and shared services
Mentor and grow engineering managers and senior engineers
Define and execute engineering strategy aligned with CVC’s platform and AI vision
Lead large-scale system design and architectural decisions across distributed systems
Drive standardization of APIs, data models, and integration patterns
Partner cross-functionally with: Product, Data / AI, Pharmacy / Supply Chain (HCO), Clinic Operations
Manage delivery, timelines, and execution across multiple workstreams
Build a strong engineering culture focused on ownership, quality, and impact

Benefits

401k
new hire and annual equity grant
annual bonus (for C08+ positions)
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
10% off pet insurance
20% off at Chewy.com
unlimited PTO (subject to manager approval)
six paid holidays per year
paid sick and family leave (in compliance with applicable state and local regulations)