Associate Director, EHRO Quality Management (Onsite)

RTX•East Hartford, CT

9d•Onsite

About The Position

EHRO is looking to fill an open position as the Quality Assurance Manager for the site, supporting both the CTRP and CTSC businesses within East Hartford Repair Operations. The Quality Assurance Manager is responsible for leading the site’s Quality Assurance program to ensure compliance with regulatory, customer, and organizational requirements. This role provides strategic quality leadership for EHRO operations, drives continuous improvement, strengths EHRO’s quality systems, and ensures delivery of safe, compliant, and reliable products and services. The QA Manager partners closely with engineering, operations, customer support, and regulatory teams to maintain the highest standards of product integrity and operational excellence. This role reports directly to the site’s General Manager and is a member of the senior management team leading the business.

Requirements

Advanced degree and 10+ years of experience in Quality, Engineering or Operations experience in Aviation, Aerospace, Space, Defense or similar regulated industry; OR Bachelor's degree and 12+ years of relevant experience; OR Associate’s degree / Technical School Diploma and 14+ years of relevant industry experience. OR High School diploma or Military / Technical Training (ex: A&P Certificate) and 16+ years of relevant industry experience
5+ years of experience in Quality Assurance, Quality Engineering, or MRO operations
5+ years of leadership experience ideally managing technical teams
Experience with Quality Management Systems (e.g., ISO 9001, AS9100, AS9110)
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Nice To Haves

University degree ideally in Engineering. Aerospace, Mechanical or Quality Engineering preferred
ASQ certifications (CQE, CQA, CMQ/OE) or equivalent.
Operations leadership and personnel management experience ideally within a collective bargaining unit / union workforce
Strong understanding of aerospace component repair and overhaul processes
Knowledge of Quality Management Systems (i.e., AS9100/AS9110 or ISO 9001) and audit process
Strong working knowledge of FAA Part 145, EASA, AS9110, and other relevant regulatory frameworks.
Root Cause and Corrective Action experience (QCPC, RCCA Red-X, Fault Tree, etc.)
Ability to lead cross-functional teams and manage quality clinics or other projects effectively.
Experience with Lean Manufacturing and continuous improvement methodologies (CORE/ACE/SixSigma, etc.)
Working knowledge of Pratt & Whitney shop practices & processes, quality standards, and inspections methods & tools
Experience using Microsoft Office Suite programs, SAP ERP, and Solumina MES
Ability to work and effectively communicate with all levels of management, shop personnel, external customers and regulatory agencies (i.e. DCMA, FAA, etc.).

Responsibilities

Lead the Quality Assurance function for EHRO operations, ensuring full compliance with all regulatory bodies (FAA, EASA, CAAC, UK, others as necessary), customer, and internal quality requirements.
Lead the site’s Quality Engineering team, giving direction to the QE team and driving a culture of teamwork with operations and engineering, while furthering quality objectives
Manage and maintain the site’s Quality Management System (QMS), including internal audits, external audits, corrective actions, and document control.
Oversee investigation and closure of quality escapes, nonconformances, and customer issues; ensure robust root cause analysis and effective corrective/preventive actions.
Provide strategic leadership and direction for continuous improvement of quality processes, metrics, and overall performance.
Support readiness and execution of customer, regulatory, and third-party audits; act as primary quality interface for customer quality teams.
Ensure consistent application of inspection standards, workmanship criteria, and technical documentation across the EHRO organization.
Maintain oversight of training and qualification programs for quality personnel, inspectors, and auditors.
Monitor site performance indicators, analyze trends, and drive proactive quality risk mitigation.
Partner with Operations and Engineering management to improve process capability, reduce defects, and strengthen product reliability.
Ensure timely and accurate quality reporting to leadership, regulatory bodies, and customers as required.
Champion a culture of safety, integrity, and accountability throughout the organization.