Associate Director, Donor Relations

Mass General Brigham•Somerville, MA

1d•$79,560 - $115,721•Hybrid

About The Position

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries and a hybrid flexible work schedule.

Requirements

Bachelor’s degree required and 5-7 years of related experience.
Strong project management experience and organizational skills; an ability to balance multiple priorities with competing due dates while maintaining a strategic vision for individual work;
Strong commitment to customer service, exceptional quality standards, and adopting best practices and efficiencies;
A collaborative approach to setting priorities and managing expectations, staying flexible with navigating change, and being open to new ideas;
Excellent interpersonal skills and the ability to work collaboratively, effectively, and politely with diverse audiences and stakeholders;
Ability to analyze systems and to identify and propose effective process improvements to stewardship operations;
Strong written and verbal skills;
Creative, honest, and considerate, with a high level of energy and enthusiasm;
Proficient in Blackbaud CRM or experience with other sophisticated relationship management database(s)/CRM;
Strong command of Microsoft Office applications.

Responsibilities

Manage a team of professionals; identify, develop, and retain the next generation of leaders within the department: Develop timely and tailored performance reviews for direct reports; Maintain up-to-date job descriptions and recruit new staff; Provide mentoring, coaching, and career advice to staff, as appropriate; Serve as an ardent and visible advocate for the team and as a key partner in fundraising efforts, building strong relationships with Development and hospital colleagues.
Collaborate with the Senior Director and Director on MGB integration efforts to create new naming and funding level guidelines and processes.
Play an integral role in the management of naming and funding opportunities, including programs and initiatives, endowed and current-use funds (e.g., endowed chairs, professorships, etc.), clinics and centers, and a primary focus on physical spaces (i.e., capital).
Participate in strategic planning for the development of naming opportunities, including those associated with the three new Mass General Brigham Institutes, and spaces affected by renovation or new construction projects across both MGB campuses.
Identify, define, and categorize legacy and new capital opportunity opportunities, including working closely with leadership on pricing approvals; work closely with the MGB Facilities and Real Estate teams on matters relating to capital projects, donor-named space renovations and relocations, and signage.
Oversee the development, installation, maintenance, and inventory of plaques and signage to ensure donors feel recognized and appreciated; collaborate with Operations to process signage-related invoices.
Participate in planning for stewardship and recognition activities for capital donors.
Collaborate with fundraising colleagues on proposals and with Donor Relations colleagues on accompanying materials for new gifts; enhance existing collateral and develop innovative new content to help increase and convey the overall impact of programmatic and capital giving.
Collaborate with the Development Events staff on celebrations for new space dedications, and other events as needed.
Ensure that all applicable data is entered into the Atlas CRM database; develop quality assurance reports and collaborate with the IS team and other stakeholders to identify and prioritize donor data reporting needs.