Director

Eliquent Life Sciences, Inc•Remote, US,

2d•$130,000 - $160,000•Remote

About The Position

This role sits within Sales Enablement, a multi-functional capability responsible for driving commercial execution across proposal development, scope and contract structuring, consultant mobilization, and go-to-market enablement. The Associate Director / Director, Sales Enablement – Consultant Engagement serves as an operational leader with responsibility for executing and advancing strategy for consultant onboarding, activation, and lifecycle readiness. The role is accountable for optimizing and scaling the end-to-end mobilization process —ensuring consultants are qualified, engagement-ready, and deployable at the pace of business demand through process standardization, automation, and data-driven execution. Additionally, this role owns the implementation and ongoing management of the Consultant Concierge service, which serves as the centralized intake, triage, and resolution function for consultant onboarding and readiness issues (e.g., system access, credentialing, background screenings, password resets, and related operational dependencies), ensuring rapid issue resolution and minimal disruption to deployment timelines. This position operates as a key leader within Sales Enablement, responsible for translating strategy into execution across Consultant Engagement and related enablement functions. The role partners closely with the VP, Sales Enablement and cross-functional stakeholders to drive alignment, execution, and continuous improvement across the commercial lifecycle. This role may provide leadership support and coverage for the VP, Sales Enablement in defined situations, including initiative leadership, prioritization support, and cross-functional coordination.

Requirements

8–12+ years of experience in client operations, talent operations, workforce mobilization, consultant operations, or related fields
Demonstrated experience managing complex workflows, cross-functional coordination, and process improvement initiatives
Experience leading or mentoring teams, with the ability to drive execution through others
Strong attention to detail and written communication skills.
Ability to manage multiple projects and deadlines in a fast-paced environment.
Proficiency with Microsoft Office (Word, Excel, Outlook) and document management tools (e.g., SharePoint, DocuSign).

Nice To Haves

Experience working global or distributed consultant populations
Familiarity with contractor/freelance workforce models
Experience implementing automation or AI in talent readiness workflows.
Experience with CRM systems (e.g., Salesforce) or contract management software.
Familiarity with legal or procurement processes.

Responsibilities

Lead and manage onboarding, credentialing, mobilization, and consultant readiness operations
Drive acceleration of time-to-activate through process redesign, automation, and pacing strategies
Ensure bench readiness aligns with pipeline demand, skills requirements, and geographic needs
Own the implementation and operational management of the Consultant Concierge service
Establish a centralized intake and triage model for all onboarding and mobilization-related issues
Ensure rapid triage and resolution to minimize deployment delays and maintain onboarding velocity
Oversee rapid resolution of consultant readiness blockers, including: System and client access issues, Password resets and technical access dependencies, Background screenings, credentialing delays, and compliance requirements
Define SLAs, escalation paths, and accountability frameworks to ensure timely issue resolution
Implement tracking, reporting, and continuous improvement of issue trends to reduce recurring friction points
Partner cross-functionally (IT, HR, Compliance, Legal, Delivery) to eliminate systemic bottlenecks impacting mobilization speed
Provide operational support to one or more of the following: Proposal development and response management, Scope of Work (SOW) development and pricing alignment, Contract execution support (first line to legal and legal coordination)
Ensure consistency, standardization, and efficiency across these workflows
Lead defined initiatives and contribute to broader Sales Enablement transformation efforts
Identify process gaps, redundancies, and cycle-time inefficiencies across the commercial lifecycle
Implement tools, automation, and governance models to improve throughput and predictability
Manage day-to-day Consultant Engagement operations, including team leadership and performance management
Serve as escalation point for cross-functional execution issues impacting mobilization and deal readiness
Provide leadership support and escalation management, partnering with the VP, Sales Enablement as needed
Manage and continuously improve pre-deployment readiness processes including: onboarding, compliance & credentialing, skills validation, and availability confirmation
Build and maintain “always ready” talent pools by role, skill set, and geography
Ensure consultants are pre-qualified, warmed and engagement-ready at all times
Champion consultant satisfaction by proactively managing relationships, resolving issues with urgency and diplomacy, and ensuring a seamless operational experience
Serve as primary point of accountability for the consultant lifecycle, driving a high-touch, high-quality experience through continuous communication, process refinement that elevates consultant engagement and retention.
Partner with Sales, Talent, and Delivery leaders on forward-looking demand signals
Translate pipeline insights into: Readiness targets, Bench composition and Capability gaps
Continuously align consultant supply with projected demand (skills, capacity, location)
Own mobilization tooling and workflows across ATS, CRM, and talent platforms
Implement automation and AI to support: Readiness scoring, availability tracking, skills tagging and validation
Build dashboards to report on: time to activate, readiness coverage vs. demand, bench health and capacity, mobilization velocity
Own process acceleration initiatives to reduce onboarding and mobilization cycle times through automation, workflow redesign, and system integration
Implement tracking and reporting for Concierge intake, resolution times, and recurring issue root causes to drive continuous process improvement and automation
Act as the connective tissue between: Talent Acquisition & Sourcing, Sales & Pipeline Planning, Delivery & Practice Leadership
Convert future demand into execution-ready talent supply, not reactive staffing
Partner with Legal, Finance, and Operations to support end-to-end execution and resolve process dependencies
Contribute to the design and continuous improvement of Sales Enablement operating models, governance, and performance metrics