Associate Director, Digital Product Owner

Lonza•Morristown, NJ

9d•$130,000 - $221,000•Remote

About The Position

Associate Director, Digital Product Owner (Remote) Location: This role is fully remote, offering flexibility to work from any location with reliable internet access, preferably on the East Coast. Lonza’s Capsule & Health Ingredients (CHI) division is undergoing an exciting digital transformation, and our Digital Platforms & Transformation team is seeking an entrepreneurial, systems-minded Associate Director, Digital Product Owner to lead the evolution of CHI’s global customer portal. This role drives the product vision, roadmap, and agile execution, partnering closely with engineering, UX, business SMEs, and external vendors to enhance the end-to-end digital customer experience. The ideal candidate excels in both strategic and hands-on environments—leveraging data, cross-functional collaboration , and strong problem-solving to deliver measurable business and customer value. This is a remote position with 10% travel across North America.

Requirements

Bachelor’s degree required; Computer Science, Engineering, Business, or Life Sciences preferred.
Minimum 7+ years of experience in digital product management or eCommerce within a large organization (B2B preferred).
Agile or Scrum certification required.
Experience working with eCommerce platforms, content management systems, and digital experience tools (deep expertise; platform-agnostic).
Strong technical aptitude and comfort working in ambiguous, fast-moving environments.
Outstanding communication and presentation skills, with proven effectiveness across diverse audiences, including senior leadership.
Strong understanding of customer needs, market dynamics, and competitive trends.
Excellent strategic thinking, analytical, and problem-solving abilities.
Proven ability to collaborate effectively across functions and with global teams.
Thrives in a transparent, open feedback culture with high professional standards.
Proactive, self-directed, and committed to continuous improvement.
Willingness to travel across North America up to 10%.

Nice To Haves

Life sciences/biotech experience preferred but not required.

Responsibilities

Backlog & Agile Ownership: Own and prioritize the product backlog; write clear user stories and acceptance criteria; lead sprint ceremonies and day-to-day delivery decisions.
Customer & Business Value Alignment: Translate customer, SME, and business needs into high-value features; prioritize based on impact, ROI, and experience improvements.
Discovery & Problem Framing: Conduct interviews, journey mapping, and root-cause analysis to frame problems, validate hypotheses, and identify optimization opportunities.
Cross-Functional & Regional Collaboration: Partner with global commercial, operations, service, marketing, and regional teams to align requirements and drive portal adoption.
Technical & Systems Integration: Understand portal architecture and systems (ERP, CRM, LIMS); collaborate with architects and technical teams to ensure scalable, secure, compliant solutions.
Vendor & Partner Management: Manage external vendors and platform partners, ensuring high-quality delivery, roadmap alignment, SLAs, and escalation resolution.
Security, Compliance & Governance: Ensure all features meet security, privacy, data integrity, and pharma/life-sciences standards; support governance and change control processes.
Risk, Transparency & Communication: Communicate progress, risks, dependencies, and timelines clearly; ensure alignment with stakeholders and leadership.