Associate Director (Digital Engagement Partner) - Regulatory Affairs

Merck•North Wales, PA
•$129,000 - $203,100•Hybrid

About The Position

The Associate Director, Digital Engagement Partner drives the adoption, engagement, governance, and business value realization of digital capabilities across the Global Regulatory Affairs and Clinical Safety (GRACS) organization. The role is a strategic partner to business stakeholders, identifying opportunities, shaping digital strategies, and delivering measurable business outcomes through artificial intelligence, data science, automation, Power Platform solutions, and other emerging technologies. As the primary liaison between business functions, technology organizations, and global stakeholders, this role accelerates awareness, adoption, and value realization of digital capabilities. It leads engagement strategies, stakeholder partnerships, use-case discovery, demand management, governance, and capability-building initiatives to align digital investments with business priorities and achieve sustainable impact. The position helps move digital solutions from innovative concepts to trusted, scalable capabilities used in day-to-day operations. Through stakeholder engagement, change management, communications, training, and performance monitoring, the Associate Director drives utilization, business value, and continuous improvement across a portfolio of AI, automation, and data science solutions.

Requirements

  • Bachelor's degree in Business Administration, Information Management, Communications, Data Science, Life Sciences, or a related field.
  • At least 5 years of experience in pharmaceutical, life sciences, or other regulated environments.
  • Strong balance of innovation, strategic thinking, and operational execution within regulated and GxP environments.
  • Strong change leadership, negotiation, consensus-building, and stakeholder management skills.
  • Experience partnering with business stakeholders, IT organizations, vendors, and sourcing partners to deliver technology-enabled solutions.
  • Organizational awareness and ability to influence and collaborate effectively across all levels of an organization.
  • Proven success leading cross-functional, global, and matrixed teams to deliver business and technology initiatives.
  • Knowledge of regulatory affairs and pharmacovigilance business processes, information, and systems.
  • Excellent written, verbal, presentation, storytelling, and stakeholder-influencing skills.
  • Skills in automation solutions, change management, cross-cultural awareness, data management, employee training programs, policy implementation, regulatory operations, stakeholder engagement, systems development lifecycle (SDLC), and vendor management.

Nice To Haves

  • Strong business acumen and ability to understand complex regulatory information relationships.
  • Experience with process improvement and change management methodologies, such as Lean Six Sigma.
  • Ability to operate effectively in ambiguous environments and deliver results under aggressive timelines.
  • Experience organizing enterprise innovation challenges, digital community forums, or similar innovation programs.
  • Demonstrated ability to use Generative AI and large language models to solve business problems, including data preparation, model utilization, and generation of actionable outputs.

Responsibilities

  • Drive adoption, engagement, governance, and business value realization of digital capabilities across GRACS.
  • Partner strategically with business stakeholders to identify opportunities, shape digital strategies, and deliver measurable outcomes.
  • Serve as the primary liaison among business functions, technology organizations, and global stakeholders.
  • Lead engagement strategies, stakeholder partnerships, use-case discovery, demand management, and governance activities.
  • Lead capability-building initiatives to align digital investments with business priorities and achieve sustainable impact.
  • Guide digital solutions from concepts into trusted, scalable capabilities embedded in day-to-day operations.
  • Drive utilization, business value, and continuous improvement through stakeholder engagement, change management, communications, training, and performance monitoring.
  • Partner with business stakeholders, IT organizations, vendors, and sourcing partners to deliver technology-enabled solutions.
  • Lead cross-functional, global, and matrixed teams delivering business and technology initiatives.

Benefits

  • Medical, dental, and vision healthcare benefits for employees and families.
  • Other insurance benefits for employees and families.
  • Retirement benefits, including 401(k).
  • Paid holidays.
  • Vacation.
  • Compassionate days.
  • Sick days.
  • Eligible for annual bonus and long-term incentive, if applicable.
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