Associate Director, Desktop Engineering and Security

Cohen & Steers•New York, NY

69d•$125,000 - $135,000•Hybrid

About The Position

Cohen and Steers is currently seeking a highly motivated Desktop Engineer in the IT Infrastructure department, in the NY office. The Desktop Engineer will work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Requirements

5 – 8 years of experience in technology support within the financial industry
Strong analytical thinking and problem-solving skills and ability to work both independently and as part of a team
Excellent verbal and written communication skills is a must
Experience with the usage and management of the Microsoft Office Suite and Microsoft 365
Experience with device management (mobile and desktop) and utilizing Intune and SCCM for both imaging and patch management.
Experience with GPO management as it pertains to the Desktop environment
Experience with Management and Support of a Citrix VDI and Xenapp Environment (on premises and DAAS)
Experience with Security tools as they pertain to the Desktop environment and managing/building policies for those tools (Defender, CASB, CIS Benchmarking etc.)
Strong experience with scripting/automation, such as PowerShell
Must have a bachelor’s degree
Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
Agrees to comply with the firm’s hybrid work policy (“work from home policy,” as aligned with the Company’s employee handbook), which currently requires reporting to the Company’s New York City office four (4) days per week, with one (1) remote workday permitted.

Nice To Haves

Tanium experience is a “nice to have” as well.

Responsibilities

Maintaining our Desktop environment as it relates to device management, imaging, group policy, etc.
Respond to telephone calls, emails and personnel requests for technical support as needed
Provide high level desk-side and telephone support resolving day-to-day technical issues for 300+ users within our New York office, 3 global offices and 50 remote users as needed
Participate in a rotating on-call after hours/weekends schedule
Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
Dealing directly with customer support through user requests and queries, which may include ad-hoc data reports and analysis
Assist with process testing, data migration, system integration and deployment to the end user
Maintain and track production related bugs and communicate status to business users, management and team
Provide overnight/weekend testing support for the desktop environment/systems, as the need arises