Associate Director, Delivery Site & Service

nVent • Madison, WI

34d • $146,300 - $271,700 • Onsite

About The Position

The Delivery, Site & Service Associate Director leads multi-disciplinary field, logistics and service teams, coordinates with Project Management, Operations, Engineering and Sales and serves as a senior customer-facing leader from pre-site readiness through commissioning, warranty, and lifecycle service. The position is expected to help establish a centralized Delivery Site & Service organization for our Engineered Buildings product line. This role will build trusted relationships, resolve complex issues, and drive continuous improvement in delivery performance and service profitability.

Requirements

• Academic background in a relevant field such as Engineering, Business Administration, or Logistics.
• 12+ years of experience in logistics, project management, or construction management.
• Strong leadership including 5+ years of experience in managing teams.
• Exceptional communication skills, both written and verbal, including customer engagement.
• Knowledge of relevant software and tools, including ERP and Microsoft product suite.
• Demonstrated skills in budget management, coordination, and customer service.
• Ability to travel up to 25% domestically.

Responsibilities

• Lead, coach, and develop site and service teams; set clear objectives, standard work, and performance expectations aligned to business goals across Engineered Buildings platform including establishing centralized capabilities spanning the full platform.
• Work closely with the customer and project management team to ensure jobsite services are completed on-time, within budget, and flawless quality including managing site schedules, look-ahead plans, and constraints; proactively communicate risks, mitigation plans, and required decisions.
• Manage customer relationships, addressing any issues or concerns in a timely and professional manner.
• Establish clear intake, prioritization, and dispatch processes; ensure timely response, accurate diagnosis, and high-quality repairs.
• Maintain adherence to all safety and training requirements for subcontractors and field service crews onsite. Furthermore, institute a safety-first approach at the jobsite.
• Collaborate with various carriers to arrange the flawless transportation of our buildings.
• Should shipping damage occur, work closely with carriers and internal legal and risk management for timely, cost effective resolution.
• Coordinate with subcontractors, internal field service crews, and crane operators to ensure the successful installation of our buildings.
• Arrange timely labor deployment for both warranty and billable service work.
• Ensure strong collaboration with Supply Chain on DS&S matters (i.e. receipt of field installed equipment).
• Responsibility to oversee proper planning for travel and accommodations for field service crews.
• Collaborate with Estimating and Engineering teams to prepare BOM and associated costs for warranty and service work.
• Work with Project Management, Operations, and Supply Chain to understand any planned incomplete-shipments and proactively work with customer to organize and schedule an efficient recovery.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree