Associate Director, Core IT Svcs

The University of New Mexico • Albuquerque, NM

3d • Hybrid

About The Position

The University of New Mexico Health Sciences Information Technology (HSIT) department provides IT support to the Health and Health Sciences enterprise. HSIT is a traditional, tiered IT organization supporting academic, research, and administrative functions. The Associate Director is a member of the HSIT executive leadership team and guides the strategic direction and operations of enterprise services, computing and support standards, IT service management, and classroom technology services. This is a hybrid position, working both in the office and from home.

The Associate Director provides leadership and operational oversight for core IT services to ensure secure, reliable, and effective technology delivery. The role establishes and enforces standards for computing environments, support practices, and operational processes; oversees software licensing, compliance, vendor relationships, and contract renewals; and serves as a liaison to Health Sciences Center department leadership, faculty, staff, and external partners. The position supports shared enterprise technologies used by both the Health System and Health Sciences Center and oversees a portfolio of technology projects and initiatives.

The role monitors key performance indicators, evaluates service performance, and drives operational improvements through data-informed decision-making. It participates in institutional governance and change management, including Health Sciences Center, Health System, and Main Campus Change Advisory Boards. The Associate Director leads personnel management, engagement, and professional development, including mentoring and career growth opportunities. The position also oversees departmental web and SharePoint content and maintenance to ensure accuracy, accessibility, and effective communication. As part of the executive leadership team, the Associate Director contributes to strategic planning, organizational problem resolution, and evaluation of departmental performance.

This is a staff contract position. Employment contracts are typically reviewed and renewed annually. The successful candidate may be subject to a criminal background check before starting work. Employees who provide services or work in patient care or clinical areas must comply with the University's influenza vaccination requirement. The position is benefits-eligible. Applicants must submit a resume, cover letter, and complete UNM Application.

Requirements

• Bachelor's degree.
• At least 7 years of experience directly related to the specified duties and responsibilities.
• Completed degrees above the minimum education requirement may be substituted for experience on a year-for-year basis.

Nice To Haves

• Progressive leadership experience in Information Technology, including management responsibility for enterprise technology operations, service delivery, and personnel.
• Strong organizational, analytical, and project management skills, including the ability to prioritize competing demands, manage resources effectively, and achieve strategic objectives.
• Experience supporting and administering core enterprise technologies, including Identity and Access Management (IAM), IT Service Management (ITSM) platforms, Microsoft Entra ID, Microsoft Intune, and related cloud-based services.
• Knowledge of IT service management principles and best practices.
• Demonstrated ability to provide strategic and operational guidance in evaluating, planning, implementing, and continuously improving enterprise technology systems and services.
• Experience managing software licensing, vendor relationships, compliance requirements, and technology budgets in a large or complex organization.
• Experience establishing, measuring, and reporting operational performance metrics and driving service improvements through data-informed decision-making.
• Strong interpersonal and communication skills and the ability to work with a wide range of constituents in a diverse community.

Responsibilities

• Guide the strategic direction and operations of enterprise services, computing and support standards, IT service management, and classroom technology services.
• Provide leadership and operational oversight for core IT services to ensure secure, reliable, and effective technology delivery.
• Establish and enforce standards for computing environments, support practices, and operational processes.
• Oversee software licensing, compliance, vendor relationships, and contract renewals.
• Serve as a liaison with Health Sciences Center department leadership, faculty, staff, and external partners.
• Support strategic and operational objectives for enterprise technologies shared between the Health System and Health Sciences Center.
• Oversee a portfolio of technology projects and initiatives.
• Monitor key performance indicators, evaluate service performance, and drive operational improvements using data-informed decision-making.
• Participate in institutional governance and change management, including Health Sciences Center, Health System, and Main Campus Change Advisory Boards.
• Lead personnel management, engagement, and professional development initiatives, including mentoring and career growth opportunities.
• Oversee departmental web and SharePoint content and maintenance to ensure accuracy, accessibility, and effective communication.
• Contribute to strategic planning, organizational problem resolution, and evaluation of departmental performance as a member of the executive leadership team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Tuition remission
• Dependent education programs
• Mandatory retirement contributions for eligible employees working greater than .25 FTE

What This Job Offers

• Job Type: Full-time
• Career Level: Senior