Associate Director, Content Design

Chewy•Bellevue, WA

2d•$166,000 - $265,000•Hybrid

About The Position

Chewy is seeking an Associate Director, Content Design to lead their content creation practice. This role involves guiding the development of content and content experiences within customer-facing digital tools, ensuring they align with the Chewy brand and delight users. The position requires close collaboration with product, brand, merchandising, and site experience teams to enhance the platform. This is an opportunity to shape the voice of a leading pet care brand.

Requirements

7+ years of experience as a content designer, information architect, or similar role.
Demonstrated history of crafting high-quality digital products that deliver measurable results, supported by a strong portfolio or case studies.
Experience collaborating with brand, marketing, and merchandising teams.
4+ years dedicated to managing content teams.
Proven skill in evaluating both customer and business impact of content decisions across product areas.
Demonstrated ability to lead large scale initiatives involving multiple collaborator groups.
Experience leading multiple teams of 6+, including managing other managers.
Experience building a new content practice.
Strong communication, presentation, and interpersonal skills.
Ability to clearly articulate complex concepts to diverse audiences and collaborators at all levels.
Bachelor's degree in design, Human-Computer Interaction (HCI), or a related field—or equivalent professional experience in the design industry.
Willingness to travel quarterly as needed; role requires regular presence in a local office.

Nice To Haves

Background in content design, with a track record of developing standards adopted across an organization.
Experience building and supporting frameworks through clear guidance and team enablement.
Background in e-commerce, retail brands, or merchandising environments, with an understanding of customer behavior and business goals in those contexts.

Responsibilities

Transform client and organizational goals into compelling, purposeful, and feasible products.
Lead innovative, systems-level thinking across a range of products, platforms, and devices.
Champion cohesion and consistency across a growing portfolio of products, while fostering a culture of innovation.
Manage the full content development process—from discovery and concept ideation, flows and proto-content, and polished copy in full-fidelity designs.
Maintain a bias for action and prioritize effectively across multiple initiatives.
Lead and develop a high-performing content design team, ensuring they are engaged, effective, and continuously growing.
Nurture Chewy’s culture and principles, setting new standards for operational and executional excellence.
Partner closely with product managers, designers, user researchers, marketing, retail strategy, and fellow content designers.
Clearly articulate and present the process of building thinking, process, and decisions to a wide range of collaborators, including senior leadership and C-suite executives.

Benefits

401k
new hire and annual equity grant
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
10% off pet insurance
20% off at Chewy.com
unlimited PTO, subject to manager approval
six paid holidays per year
paid sick and family leave in compliance with applicable state and local regulations