Associate Director – Connected Vehicle Development and Delivery

Subaru•Camden, NJ

5d•$180,000 - $220,000•Hybrid

About The Position

Maintains end-to-end responsibility for the development, delivery, maintenance, and quality of Subaru's Connected Vehicle (CV) systems, services, and consumer applications including the MySubaru platform. Oversees the delivery of services for Subaru customers in the North American market with potential to expand into additional markets. This critical and visible leadership position drives cross-functional collaboration with internal and external partners to design and deliver technology that supports consumers through various engagement methods, including web applications, mobile and wearable technology, and vehicle head units. This role also leads Connected Vehicle governance across Agile practice, quality assurance (QA) and quality control (QC), operational stability and continuous validation of all connected systems and services. Leads a large team of direct reports, indirect reports and consultants across delivery, testing, operations and platform support this role provides comprehensive leadership across the Connected Vehicles ecosystem which ensures delivery of high-quality, reliable, scalable, and secure connected services and solutions that meet and exceed customer expectations.

Requirements

Extensive experience leading complex, high availability software systems through development, deployment, operations and continuous improvement
Significant experience overseeing enterprise-grade production support, incident management and operational stability for mission-critical systems
Demonstrated ability to anticipate risks, solve ambiguous problems, and lead high-stakes escalations with clarity and authority
Proven success leading managed service partners, establishing accountability, driving performance, and aligning execution with enterprise delivery goals
Experience leading team or project-based budgets, directing resource optimization, and ensuring financial stewardship across delivery portfolios
Work experience demonstrates increasing responsibility, operational ownership, and measurable leadership impact
Proven track record of building trust, influence, and collaboration across engineering and business relationships
Excellent communication skills with proficiency in presenting complex technical and operational topics to diverse audiences, including senior leadership
Strong executive prioritization skills and the ability to lead multiple projects and concurrent programs, releases, and initiatives with discipline, transparency, and predictability
Demonstrated ability to cultivate a high-performing team, lead personnel, and mentor leaders and individual contributors
Ability to unify diverse teams and functions, aligning priorities and fostering shared ownership of outcomes
Skilled at breaking down ambiguous, multi-layered problems and proposing innovative, practical and scalable solutions
Experience applying Waterfall, Agile SCRUM, and Kanban methodologies, demonstrating the ability to tailor delivery approaches to the needs of complex, cross functional programs and balance iterative development with structured, milestone driven execution
Bachelor's Degree required or H.S. Diploma and equivalent experience in lieu of degree required

Nice To Haves

Subaru of America or relevant Automotive experience Preferred
Experience developing and leading telematics or Connected technologies Preferred
Cloud architecture expertise Preferred
Global delivery experience Preferred
Bachelor's Degree in computer science, business, or related field preferred
Master's Degree such as Masters in Business Administration (MBA) or other relevant field preferred

Responsibilities

Partner with leadership and internal/external partners to define, evolve, and communicate connected vehicle roadmaps that advance enterprise strategy
Cultivate high-trust, cross-functional relationships across internal and external teams to accelerate delivery, strengthen alignment, and remove organizational barriers
Lead governance of continuous improvement across ideation, planning, estimation, development, execution, and operational transition to enhance delivery efficiency and product quality
Lead development and delivery teams responsible for connected vehicle applications, systems, services, and quality ensuring a forward-looking global design vision
Lead planning, communication, and risk management of software releases ensuring predictable, high-quality delivery
Own Agile governance, expectations, and reporting, ensuring teams follow consistent processes, maintain delivery predictability, and continuously improve
Guide teams through complex technical issue resolution using advanced diagnostic and troubleshooting techniques to restore stability and minimize customer impact
Monitor system health, manage risks, coordinate changes, ensure operational readiness
Own the creation, organization, and continuous improvement of documentation and knowledge base repositories to ensure teams have accurate, accessible, and up-to-date information
Lead, mentor, and empower development and delivery teams, setting clear goals and aligning execution with organizational strategy
Build a high-performance culture through clear expectations, structured reviews, continuous feedback, succession readiness, and intentional support for career progression
Lead strategic alignment, accountability, and executional success of managed service partners and contractors
Provide direction, coaching, and support to Agile development and delivery teams, ensuring they operate effectively within defined Agile practices, ceremonies, and workflows
Build trusted relationships and drive alignment across departments and partners with different priorities to ensure unified decision-making and shared outcomes
Cultivate strategic relationships with vendors, technology partners, and industry groups to identify emerging opportunities and strengthen the organization’s competitive position
Foster tight coordination between QA/QC and cross-functional business and technical teams to accelerate speed-to-market while upholding quality and compliance standards
Strengthen collaboration with across teams and leadership to reinforce Agile principles, improve delivery flow, and ensure consistent adoption of Agile practices across teams
Lead business planning and operating budget governance, owning over $30M across G&A and program portfolios with disciplined financial stewardship, accurate forecasting, and strategic priority alignment
Guide monthly spend, proactively adjust forecasts, and direct resource allocation to maximize financial efficiency and delivery outcomes
Lead cross-functional financial planning alignment to anticipate resource needs, prevent funding constraints, and protect execution priorities
Advanced incident triage and service-level troubleshooting, including data analysis, log investigation, configuration review, and resolution of incidents escalating beyond Tier 1
Engineering-level problem management, root-cause analysis, and long-term corrective actions to safeguard the stability and reliability of all production connected vehicle systems
Oversee mobile OS beta testing to ensure production mobile applications remain fully functional and reliable
Distribution, lifecycle, readiness, and governance of mobile equipment used across connected vehicle teams
Evaluate technologies and industry trends to identify and integrate innovative solutions into connected consumer applications
Participate in and champion hackathons and innovation initiatives to foster creativity and forward-thinking across teams
Support training programs, workshops, and continuous learning initiatives that strengthen team capabilities
Encourage ongoing development and mastery of emerging tools, technologies and practices to advance individual and team growth
Stay current on security standards and compliance requirements to ensure secure and responsible operations
Support regular security assessments and audits to safeguard consumer data and maintain regulatory compliance