Associate Director Clinical Services

University of Iowa•Iowa City, IA

5d•Onsite

About The Position

The Associate Director of Clinical Services provides strategic leadership and oversight for the University Counseling Service's clinical services while delivering direct psychological services to a varied student population. This role supports students in achieving their academic, personal, and interpersonal goals through assessment, individual and group counseling, crisis intervention, consultation, and psychoeducational programming. As a member of the UCS senior leadership team, the Associate Director plans, coordinates, evaluates, and continuously improves clinical service delivery. Responsibilities include developing and implementing policies and procedures, monitoring service outcomes and performance metrics, managing requests for services, and ensuring effective clinical operations. The position also oversees group therapy programs, facilitates internal program evaluation, and supports quality assurance efforts, including peer review processes and case closure oversight. The Associate Director fosters collaborative partnerships across the university through outreach, prevention education, consultation, and relationship building with students, faculty, staff, administrators, families, and community stakeholders. The role provides supervision, training, and mentorship to graduate trainees and selected staff, promotes a welcoming environment for students and contributes to the ongoing management and strategic direction of UCS programs and services.

Requirements

Doctoral degree in either Counseling or Clinical Psychology from an APA-Accredited program or Master’s degree in Social Work with clinical focus from a CSWE Accredited program or Master’s degree in Counseling from a CACREP Accredited Program.
Psychologist: Possession of a valid State of Iowa license as a psychologist. Social Worker: Licensed as an LISW in the State of Iowa.
Clinical Mental Health Counselor: Licensed as a LMHC in the State of Iowa. License must be maintained as a condition of continued employment.
Social Worker: Relevant post-degree experience (typically 3-5 years).
Mental Health Counselor: Relevant post-degree experience (typically 3-5 years).
Psychologist: Relevant post-degree experience (typically 3-5 years).
Knowledge of evidence-based clinical services and procedures in individual, couples, and group settings; ability to assess, manage, and ensure high quality clinical service provision.
Knowledge of assessment & research methods and activities including assessment of student learning outcomes/satisfaction metrics and development and implementation of systems to improve service delivery.
Knowledge and experience planning, developing and delivering educational and outreach programming, and consulting services with constituencies.
Knowledge and experience providing administrative supervision and personnel management.
Knowledge of training and development processes, tools and techniques to develop clinical skills of students, trainees, and staff.
Knowledge and experience preparing data reports and engaging in data driven decision making.
Knowledge and experience of crisis management and hospitalization.
Knowledge and experience with legal and ethical decision making.
Knowledge and application of communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Demonstrated extensive proficiency in the ability to collaborate and interact with individuals and groups while appreciating the unique contribution of individuals from varied backgrounds.
Proficiency in office support tools available and electronic medical records software (e.g., word processing, e-mail, presentation software, and spreadsheets); preferably Microsoft Office and Titanium

Nice To Haves

Previous campus Counseling Center experience
Working proficiency with infusing technology into the delivery of mental health services.
Working proficiency and interest in providing brief psychoeducational group interventions

Responsibilities

Oversee Clinical Service Delivery — Lead, evaluate, and improve all clinical services, ensuring high‑quality assessment, diagnosis, treatment planning, intervention, and outcome evaluation.
Provide Clinical Supervision — Supervise trainees and staff therapists, review clinical documentation and recordings, and ensure adherence to best practices.
Ensure Ethical and Legal Compliance — Maintain compliance with APA Ethical Standards, state practice laws, and federal/state privacy regulations across all clinical operations.
Lead Quality Assurance Activities — Develop and implement evaluation procedures, monitor service effectiveness, and guide continuous improvement of clinical systems.
Manage Clinical Team Operations — Convene and facilitate Clinical Team meetings, coordinate service delivery, and support staff in addressing organizational clinical needs.
Develop Policies and Procedures — Create and refine policies that support consistent, effective, and responsive clinical services for clients and trainees.
Oversee Data Systems and Reporting — Maintain data systems, coordinate participation in national databases, and respond to internal/external reporting requests.
Provide Consultation Across Campus — Offer formal consultation to units, departments, and individuals regarding clinical services, emergency response, and underserved populations.
Deliver Training and Professional Development — Provide seminars, supervise outreach participation, and develop continuing education opportunities for staff and trainees.
Administrative Supervision of Staff — Conduct performance evaluations, uphold policies, and support staff therapists in delivering consistent, high‑quality clinical care