Associate Director, Clinical Data Management

MSD•Upper Gwynedd Township, PA

2d•$142,400 - $224,100

About The Position

Under the direction of leadership, the Associate Director, Portfolio & Resource Operations supports operational excellence through data-driven portfolio and resource analytics. The role maintains accurate capacity, workload, and utilization data across functions, enabling decisions informed by robust metrics and transparent reporting. It collaborates with functional partners to drive standardization and improve visibility into operational performance. The position manages forecasting, capacity, and portfolio processes; supports operational governance and execution; coordinates metrics, resource and financial forecasting, contracting, and invoicing; and contributes to training, communications, and change management. It partners across GDMS, Finance, IT, functional leaders, and other stakeholders to align assumptions, standardize metrics, and coordinate portfolio and resource priorities.

Requirements

Bachelor's degree and a minimum of 8 years of experience working in a relevant field, or an advanced degree (Master's or Doctorate) and a minimum of 4 years of relevant experience.
Adaptability.
Business acumen.
Clinical Data Management.
Data analysis.
Data integrity.
Data quality assurance.
Good Clinical Data Management Practice (GCDMP).
Influencing change.
Negotiation.
Proactive leadership.
Ability to interpret operational, capacity, and financial data, including variance analysis and trends.
Proficiency with Power BI or Tableau and Excel, including advanced modeling for dashboards and what-if views.
Working knowledge of capacity planning, resourcing, and portfolio management concepts.
Familiarity with functional operational systems, performance dashboards, and workforce analytics data.
Understanding of data integrity, metric standardization, and basic quality control and reconciliation practices.
Basic understanding of forecasting, budgeting, and accruals, including the ability to read plan, forecast, and actuals and connect them to operational drivers.
Fluent in English, with exceptional communication and influencing skills to engage and align stakeholders across functions, geographies, and levels.
Strong stakeholder management and collaboration skills.
Ability to organize cross-team work, coordinate milestones and deliverables, and escalate risks early.
Demonstrated ability to lead through influence and guide cross-functional and virtual teams without direct authority.
Adaptability and resilience, with the ability to prioritize and perform effectively under pressure in fast-changing environments.
Ability to work independently with accountability, sound judgment, and initiative while maintaining alignment with organizational priorities.
Ability to facilitate decision-making, coordinate others' work, and drive timely resolution of complex issues.
Ability to craft concise, decision-ready leadership summaries that frame risks, options, and recommendations.
Strong organization and prioritization skills, including management of multiple deliverables, risk and change control, stakeholder alignment, and status and governance updates.
Sound judgment and accountability, including management of ambiguity and escalations and consensus-building on process and technology improvements.
Strong operational and financial acumen to interpret portfolio performance, workforce capacity, and variance trends.

Responsibilities

Maintain headcount, workload, and demand models for the functional area and run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness.
Support operating-model optimization, translate outcomes into action plans, and track implementation.
Manage real-time workload balancing, capacity, and compliance-driven case allocation across geographies to ensure balanced operations, on-time delivery, and business continuity during holidays, resource availability constraints, and demand peaks.
Build and maintain operational dashboards; collect, analyze, and validate portfolio data on efficiency, utilization, and quality; and ensure standardized reporting with cross-functional peers and enterprise standards.
Assist in developing forecasting tools, dashboards, and visualizations, and contribute to continuous improvement of capacity modeling and workforce analytics.
Support long-term quality management plans and participate in strategic and tactical special projects as needed.
Prepare inputs for Operational Reviews and ensure consistent metric definitions, sources, and timeframes according to enterprise cadence and templates.
Coordinate resource and financial forecasting, contracting, and invoicing; track variances and data integrity; and publish reconciled views as required.
Collaborate with stakeholders to maintain unified metrics, training, and SOP/BP frameworks based on functional area needs.
Monitor operational metrics following system releases to ensure realized efficiencies are reflected in forecasting models and resource planning assumptions.
Support the creation, maintenance, and delivery of role-specific curriculum; co-develop GDMS-wide training for the functional area; and measure uptake.
Coordinate function-specific communications and change management aligned to GDMS/GCTO frameworks.
Design adoption aids such as FAQs and quick guides, and incorporate user feedback into process improvements.
Build and sustain collaborative partnerships across GDMS, Finance, IT, and functional leaders to align forecasting assumptions, standardize metrics, and coordinate portfolio and resource priorities.
Interpret portfolio performance, workforce capacity, and variance trends to guide data-driven resource planning and efficiency decisions within the assigned scope.
Translate complex capacity, financial, and performance data into clear trade-offs, recommendations, and aligned action plans within governance forums.