Associate Director, Client Services (NYC)

Born Social•New York, NY

3h•$110,000 - $125,000•Hybrid

About The Position

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow. For the last 10 years, we’ve helped brands navigate and harness the chaos of social bringing method to the madness. From household names like Uber, Mars and Ford to the next generation of big brands like Seedlip and Primark. We're powered by Croud, a leading performance marketing agency. As agencies we work closely to help brands see the value of bringing brand and performance together. As a result you’ll benefit from being part of the Croud Group, office and team. We're an ambitious team of almost 150 people across the UK & US and not stopping there. We're growing fast, and looking to recruit the next founding members of our US team. As Associate Director, Client Services you will lead teams to deliver industry-leading work by utilising your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.

Requirements

4+ years experience in a Client Services role in an agency setting
Own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
Good understanding of the principles of good project management and Client Services and have helped to develop this in others
Experience in the commercial running of account work
Proven track record of retaining, developing and ultimately growing accounts
Passionate about improving client experience and love the relationship development needed to do this

Nice To Haves

Experience working with global brands, ideally in FMCG

Responsibilities

Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it.
Setting up teams effectively to support your pursuit of a higher standard of work.
Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work.
Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth.
Leading any pitches, proposals and scoping for additional work.
Educating clients on Born’s development and thought leadership content, along with industry updates.
Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies.
Organising key calls, meetings (team & independent) and Quarterly Reviews.
Recognising and resolving delivery or client issues or lack of results.
Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met.
Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.
Contributing to the winning new business through pitches and proposals, leading on the strategic direction.
Developing Born Social’s industry profile in the US through talks and presentations, blogs, webinars, etc.