Associate Director, Client Services

MNA•Edmonton, AB

2d•Onsite

About The Position

The Otipemisiwak Métis Government is seeking an Associate Director of Client Services who will lead the strategic and operational oversight for Rupertsland Institute’s education and training programs across Alberta. This role will be responsible for ensuring the delivery of high-quality, culturally relevant services that support Métis citizens in achieving educational success, skills development, and employment outcomes. The Associate Director is part of the Institute's leadership team and is responsible for leading the delivery of Employment and Training programs and services for client services. Working within the Indigenous Skills and Employment Training (ISET) Agreement, the Associate Director ensures programs achieve strong, measurable outcomes while supporting the priorities of the department and the Otipemisiwak Métis Government. This role leads the development and delivery of Métis-distinct programming that reflects the needs of Métis people across Alberta. The successful candidate will be a strong leader who can build and support an engaged team, work collaboratively across the organization, and focus on achieving results that make a difference for Métis students, clients, and communities.

Requirements

A minimum of 5 years of progressive experience in education, workforce development, or human services, with at least 5 years in a senior management or leadership role.
Post-secondary degree in Education, Social Sciences, Business Administration, Public Administration, or a related field.
Demonstrated experience managing government-funded programs, large budgets, and complex provincial operations.
Proven track record of building employer and community partnerships that lead to sustainable employment opportunities.
Supervisory experience with mid-level managers and cross-functional teams.

Nice To Haves

Experience designing and overseeing job readiness or employment support services is an asset.
Knowledge of Métis history, culture, and issues affecting Métis people including an in-depth understanding of RLI or the Otipemisiwak Métis Government is a asset.

Responsibilities

Provide leadership and oversight for client services across education, training, and employment programs province wide.
Oversee support services for Métis students: youth, post-secondary learners, adult learners, and job seekers.
Champion skills development initiatives, including upskilling, pre-employment training, with the Associate Director of Projects and Initiatives to develop project-based learning, and work-readiness programming.
Participate with the development and implementation of youth-focused initiatives that support early career exploration, mentorship, and transitions to post-secondary and employment.
Advance collaborative service delivery models that include wraparound supports tailored to individual goals and community contexts.
Support job search initiatives for Métis clients, including resume development, interview preparation, job matching, employment coaching, and labour market navigation.
Develop and implement annual workplans for provincial and regional staff that align with departmental business plans and strategic objectives.
Oversee the effective administration and governance of departmental service delivery systems, including KETO, FDM, and OAS, ensuring data integrity, user access, compliance, and consistent application of operational processes.
Oversee the delivery of job search services through regional offices and online platforms.
Participate when requested to support development of partnerships with employers, Indigenous organizations, and industry associations to create employment pathways, work-integrated learning, and training-to-employment pipelines for Métis citizens. This will be done with the Associate Director of Provincial Projects and Initiatives.
Support province-wide career exploration strategies for Métis youth, including job shadowing, career fairs, mentorship programs, and school-to-work transitions.
Support community-based projects that build local capacity and lead to employment outcomes.
Manage multi-million-dollar provincial budgets tied to education, training, and employment programming.
Oversee budgets related to student support (e.g., tuition, living allowances, training supplies), regional service delivery,
Ensure compliance with all government and third-party funding agreements, audit requirements, and financial policies.
Supervise and mentor a team of regional and departmental managers, providing leadership on staff development, work planning, and service coordination.
Promote internal collaboration, knowledge sharing, and cross-training to enhance service quality and operational efficiency.
Lead workforce planning and succession strategies to ensure department continuity and leadership development.
Lead data collection, reporting, and evaluation efforts to monitor program effectiveness, client outcomes, and compliance with funding agreements.
Collaborate with IT, Data Governance, and Research teams to support evidence-informed service planning and real-time decision-making.
Other duties as required or assigned.