Associate Director, Client Services, Multifamily

Cushman & Wakefield • Austin, TX

11d • $97,750 - $115,000

About The Position

The Associate Director of Client Services will represent Cushman and Wakefield's multifamily management platform locally and regionally and personify Cushman and Wakefield values of being inclusive, driven, collaborative, and insightful

Requirements

• 5+ years of experience in Multifamily Residential
• College Degree
• Due Diligence Experience
• Executive Communication & Client Presence
• Client Relationship Stewardship
• Strategic Judgment & Risk Awareness
• High Accountability & Ownership
• Precision & Professional Rigor
• Collaborative Leadership Across Teams
• Resilience & Adaptability
• Problem-Solving Agility

Responsibilities

• Drive revenue and growth through due diligence process
• Serves as a client-facing liaison throughout due diligence and onboarding processes, ensuring clear communication, alignment on objectives, and a seamless experience for ownership groups and investment partners.
• Physical & Maintenance Due Diligence Oversight
• Market & Competitive Analysis
• Risk Identification & Mitigation
• Legal & Compliance Review
• Plays an active role in client presentations, pitches, and portfolio reviews, contributing operational insight and supporting business development initiatives.
• Transition Planning
• Reporting & Executive Communication to client
• Process Development
• Leads financial and operational due diligence efforts while partnering with internal teams to translate findings into actionable recommendations that strengthen client relationships and support long-term portfolio strategy.
• Invoicing and Revenue Tracking for Due Diligence process to ensure ROI and an impact to our business line revenue.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees