Associate Director, Client Partner (DentaQuest) - Denver, CO

Sun Life•Greenwood Village, CO

12d•$101,700 - $152,600•Onsite

About The Position

The Associate Director, Client Partner is responsible for contract management, business performance, client retention, staff development and growth of the current business in the local market. This role involves managing the overall P&L for the region, ensuring effective communication and service to current clients, generating new business opportunities within existing accounts, and providing leadership for staff on the administration of client programs. The position requires proactive identification and resolution of client expectations and issues, development of relationships with key contacts in healthcare and community organizations, and representation of the company at various events. Additionally, the role supports innovative business practices, drafts and negotiates amendments to agreements, monitors regulatory changes, ensures accurate reporting, and manages staff performance and development.

Requirements

Bachelor’s Degree
Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
Three years’ experience in a supervisory/management role.
Superior organizational, written and oral communication skills, particularly presentation skills.
Knowledge of group benefits.
Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
Ability to work independently and as part of a team.
Proficient with general computer software including Microsoft Excel, Word and Outlook.
Demonstrated ability to solve complex business problems.
Ability to make good judgment conclusions based on data available with minimal supervision.
Ability to prioritize and organize multiple tasks with tight deadlines.
Excellent customer service skills.
Ability to efficiently operate all job-related office equipment.
Ability to communicate via telephone and work in virtual teams.

Nice To Haves

Up to 30% travel

Responsibilities

Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
Manage overall P&L for the region, including managing loss ratio to predetermined target.
Generate new business opportunities within existing accounts.
Meet with Sales Director monthly to review prospect opportunities.
Provide on-going leadership for all DQ staff on administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract.
Proactively identify client expectations, communicate expectations to DQ staff, and ensure expectations are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client’s organization.
Develop and maintain relationships with key contacts in various healthcare and community-based organizations, including through participation on internal DQ committees.
Represent DQ at health fairs, conferences and advisory meetings through the State.
As applicable, directs/manages process that increase member access by strengthening outreach programs and provider networks.
Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
Draft and negotiate Amendments to Dental Service Agreements as necessary.
Monitor changes in regulations and fee schedules, and ensure compliance with state and federal guidelines.
Ensure timely and accurate reporting to clients.
Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented and client audits are organized effectively.
Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers and other organizations.
Provide leadership and supervision to local DQ staff. Responsible for the determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, in accordance with company policy.
Provides regular updates to senior management on internal and external issues affecting market performance.
Manages project(s) and/or consultant(s) dedicated to increasing quality scores in a given market or locality, in collaboration with Outreach team and senior leadership.
Support the design and implementation of client or DQ-driven benefit designs, in consultation with clinical management and operations teams.
Other duties as assigned.