Associate Director, Change Management and Communication, Enterprise Delivery Office, Patient Support Services

Sanofi•Cambridge, MA

6d•$133,500 - $192,833•Hybrid

About The Position

At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys. We are seeking the Associate Director of Change Management & Communication in the Patient Support Services (PSS) Enterprise Delivery Office (EDO). This person will be responsible for executing communication strategies and implementing change management initiatives that ensure all stakeholders are informed, engaged, and aligned. This hands-on role focuses on tactical delivery of communication plans, direct stakeholder engagement, and operational execution of change initiatives. Reporting to the Director, Operations and Change Management, you will play a critical role in bringing change management strategies to life and driving day-to-day execution excellence. The ideal candidate is a strategic communicator and hands-on change management practitioner with 5-7 years of pharmaceutical or healthcare experience, preferably in Patient Support Services. They excel at translating complex organizational changes into clear, compelling stakeholder messaging while managing multiple competing priorities in fast-paced environments. This individual combines strong project management capabilities with exceptional communication skills, using data-driven insights to track communication effectiveness and drive adoption. They bring working knowledge of change management methodologies and proficiency with modern collaboration platforms. The ideal candidate is both a relationship builder and execution expert - someone who can facilitate stakeholder conversations, coordinate complex logistics, and deliver high-quality materials that resonate across all organizational levels. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. About Sanofi: We are an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

BA/BS degree
Minimum of 5 years of experience in change management, communications, or organizational development.
Experience within the pharmaceutical or healthcare industry is preferred
Demonstrated experience in executing communication plans and implementing change management initiatives
Strong interpersonal skills with the ability to build relationships and influence stakeholders at all levels of the organization.
Proven ability to manage multiple projects simultaneously with strong attention to detail and execution excellence.
Hands-on experience implementing communication strategies for organizational change initiatives, with a focus on tactical delivery and stakeholder engagement.
Strong project management and coordination skills with the ability to work effectively with cross-functional teams.
Excellent written and verbal communication skills, with demonstrated ability to create clear, compelling content for diverse audiences.
Experience using data and metrics to track communication effectiveness and inform decision-making
Working knowledge of change management principles, methodologies, and best practices (Prosci or similar certification a plus).

Nice To Haves

Advanced degree (MBA, MA in Communications, or related field) preferred.
Experience working in a patient support services or related pharmaceutical environment.
Proficiency with communication and collaboration tools (SharePoint, Teams, email platforms, survey tools, etc.).

Responsibilities

Execute comprehensive change management plans that support the implementation of change initiatives within the PSS function, ensuring timely and effective delivery of all communication touchpoints.
Manage day-to-day communication activities, including drafting content, coordinating distribution channels, and ensuring consistent messaging across all platforms.
Ensure that all stakeholders, including employees, leadership, and external partners, receive timely and relevant information throughout the change process.
Serve as a primary point of contact for stakeholders during change initiatives, facilitating meetings, workshops, and feedback sessions to ensure engagement and alignment.
Collaborate with internal teams to develop clear, consistent messaging and communication materials (presentations, emails, FAQs, talking points, etc.) that support organizational objectives.
Coordinate with senior leadership, HR, and cross-functional teams to ensure messaging is delivered effectively and reflects the company's values.
Monitor and track the effectiveness of communication efforts through surveys, feedback mechanisms, and engagement metrics.
Collect and analyze stakeholder feedback to identify areas for improvement and provide recommendations to the Director, Operations and Change Management.
Maintain dashboards and reporting tools to provide visibility into communication reach and stakeholder engagement levels.
Implement and maintain metrics and key performance indicators (KPIs) to track the success of change management and communication efforts.
Prepare regular status reports, presentations, and updates for leadership on communication activities, stakeholder engagement, and initiative progress.
Support the development of insights and recommendations based on data analysis to continuously improve execution effectiveness.
Manage the tactical execution of multiple change management initiatives simultaneously, ensuring deadlines are met and deliverables are of high quality.
Coordinate logistics for change management activities, including training sessions, town halls, roadshows, and other engagement events.
Partner with project teams to ensure change management and communication activities are integrated into project plans and timelines.