Business Relationship Management Associate Director

Wolters Kluwer•New York City, NY

1d•Onsite

About The Position

The Associate Director of IT Business Relationship Management (BRM) serves as a strategic leader and subject matter expert supporting the technology needs of the Corporate functions (HR, Legal, Finance, Communications, and others), to drive transformative business outcomes. This role partners with Corporate functions and Global Business Services (GBS) to align technology initiatives with organizational goals, optimize operational performance, and integrate advanced technologies, including AI and large language models (LLMs) to enhance productivity, service delivery, and innovation. The ideal candidate will be curious, self-starting and motivated with excellent interpersonal, change management, project management, security, and communication skills. Given the role of GBS, the ideal candidate should combine experience/knowledge in operations performance improvement and technology. He or she will be a seasoned professional who will be trusted by both the client organization and GBS.

Requirements

Bachelor’s degree required; Master’s degree preferred.
8–12 years in business operations, IT infrastructure, or enterprise technology leadership, including 6–7 years in matrixed people management.
Familiarity with deploying AI solutions (e.g., generative models, automation tools) to enhance productivity and service delivery.
Ability to connect business strategy with technology enablement.
Knowledge of cloud platforms (Azure, AWS), networking, data management, and enterprise applications.
Exceptional verbal and written skills with executive presence to lead with influence.
Strong analytical skills with a proactive approach to identifying and resolving complex issues.
Proven ability to build relationships across diverse teams and influence outcomes in matrixed environments.
Skilled in managing large-scale initiatives with cross-functional impact.
Comfortable navigating ambiguity and driving change in dynamic environments.
English (professional level) is mandatory, and Dutch is preferred. Additional languages are a plus.

Responsibilities

Serve as the primary liaison between GBS IT and Corporate functions, ensuring strategic alignment of technology initiatives with business objectives.
Develop deep understanding of enterprise goals, leveraging relationships to influence and deploy initiatives that maximize profitability, efficiency, and client satisfaction.
Participate in long-term technology planning with executive leadership, contributing to the formation of global IT and GBS strategy.
Lead the deployment and integration of advanced technologies, including AI and LLMs, to automate workflows, enhance decision-making, and improve service delivery.
Identify opportunities to apply generative AI for knowledge management, customer support, and operational efficiency.
Drive continuous process improvement across infrastructure, applications, and service delivery platforms.
Oversee high-impact technology initiatives and cross-functional projects, ensuring timely delivery and measurable business outcomes.
Manage expectations and service levels across GBS and corporate functions, proactively resolving issues and optimizing performance.
Conduct strategic performance analysis and implement enhancements to infrastructure and operations.
Facilitate executive-level communications, translating complex technical concepts into actionable business insights.
Act as a change agent, promoting adoption of new technologies and operating models across the enterprise.
Prepare and lead periodic reviews with senior stakeholders, ensuring transparency and alignment.
Lead comprehensive security risk assessments and mitigation strategies in collaboration with WK global security.
Ensure robust disaster recovery planning and system resiliency.
Contribute to budgeting and resource planning, including ROI analysis and cost optimization.
Displays energy, initiative, and takes ownership for work by setting priorities and utilizing resources.
Strives to overcome obstacles before escalating or seeking support.
Partners with Corporate function leaders, senior leaders and associates at all levels with IT, and other areas of the enterprise to achieve the business needs and resolve complex issues.
Must bring a strong desire to grow relationships, build bridges, inspire stakeholders and identify value.
Strong leader in an environment where resources are shared and/or resources do not report directly to the BRM.
Works with team to identify challenges and continuously evolves processes and procedures to add value, and improve effectiveness, collaboration and service.