Associate Director, Business Process Owner

AbbVie•North Chicago, IL

2d•$141,500 - $268,500

About The Position

The Clinical Sciences Business Process Office (BPO) is comprised of Business Process Owners (BPOs) who are accountable for the definition, health, and performance of Clinical Sciences’ key end-to-end processes. The Associate Director, BPO, partners closely with various process stakeholders to ensure alignment of people, process and technology and are responsible for the performance of Clinical Sciences’ key end-to-end processes in realizing their objectives as measured by process indicators and are empowered to identify and champion improvements.

Requirements

Bachelor’s degree required
6 years process management and/or continuous improvement experience required
Strong relationship management skills, emotional intelligence and communication skills required

Nice To Haves

masters preferred
Master of Business Administration (MBA) preferred
Lean Six Sigma and/or Lean certification desired
Previous experience as a Process Owner and/or Value Stream Manager preferred

Responsibilities

Accountable for oversight and process-related decision-making associated with assigned processes
Facilitation and strategic management of process performance and reporting routines
Documentation of end-to-end process requirements (policy, process, and procedures)
Collaborate with stakeholders to maintain training curricula related to the end-to-end process
Monitor and report process performance against performance measures and specification limits
Establish the process strategy, strategic objectives and gap-closing roadmap
Identify, define, and prioritize process improvement opportunities
Oversee investigations and Action Plans from inspection findings, audit observations and exceptions
Perform periodic process health checks and managing remediation plans
Maintain awareness of all relevant regulations and monitoring changes in regulatory intelligence