Associate Director Business Process - Claim and Appeal Operations - Remote in US

UnitedHealth Group•Nashville, TN

1d•$112,700 - $193,200•Remote

About The Position

The Associate Director Business Process, Claim & Appeal Operations serves as a key strategic partner to the Claim & Appeal Operations VP, driving execution of operational, financial, and strategic priorities across the organization. This role is responsible for coordinating enterprise-level initiatives, leading financial planning and performance management, and ensuring alignment across operations, finance, and executive stakeholders. The Associate Director Business Process operates in a highly matrixed environment, managing complex initiatives, advancing cost-efficiency strategies, and delivering data-driven insights that inform decision-making and improve operational outcomes across Claim & Appeal Operations.

Requirements

5+ years of experience in healthcare operations, strategy, consulting, or business management
3+ years of experience in finance, accounting, operations, or strategy within a large, matrixed organization
2+ years of experience leading complex projects or strategic initiatives
Proficiency in financial modeling, forecasting, reporting, and business analytics
Proven solid business acumen with ability to influence and consult across operational and technical teams
Proven Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook; Visio preferred)
Demonstrated ability to manage multiple priorities in a fast-paced environment
Proven solid analytical, problem-solving, and process improvement capabilities
Proven excellent communication and executive-level presentation skills

Responsibilities

Lead financial planning, budgeting, forecasting, and expense management activities
Identify and track cost savings opportunities in partnership with finance and operations
Develop financial models, dashboards, and reporting to monitor business performance
Create and manage cost-benefit analyses (CBAs), ensuring alignment with finance and executive reporting
Provide insights through analysis of performance metrics and recommend improvements
Partner directly with the Claim & Appeal Ops VP to drive execution of key operational and strategic priorities
Manage information flow, resolve issues, and provide analysis and counsel on critical business decisions
Represent the VP in leadership forums and respond to executive-level requests as appropriate
Facilitate leadership forums to align organizational goals, priorities, and initiatives
Support development and execution of short- and long-term strategic plans and MBOs
Coordinate and oversee monthly business reviews and performance tracking against objectives
Manage requisition processes and operational controls to ensure compliance and efficiency
Govern organizational structures, engagement models, and role clarity across teams
Maintain and update business continuity plans to ensure risk mitigation and operational resilience
Support change management for strategic initiatives and organizational priorities
Lead and oversee a portfolio of strategic projects from inception through implementation
Prioritize initiatives, track progress, and ensure alignment with enterprise objectives
Coordinate special assessments, deep dives, and evaluations as requested by leadership
Direct cross-functional teams to solve complex business challenges impacting multiple groups
Partner with operational leaders on staffing strategies and workforce analytics to inform resource allocation
Analyze data to improve operational efficiency, customer outcomes, and employee experience
Drive continuous improvement efforts across processes and performance outcomes
Consolidate and deliver executive-level reporting and presentations
Present data-driven insights and recommendations to senior leadership
Ensure timely, accurate, and high-quality responses to executive and ad hoc requests