Associate Director, Business Operations

Cerus•Concord, CA

2d•$165,000 - $195,000•Hybrid

About The Position

The Associate Director, Business Operations is a creative and hands-on contributor responsible for commercial operations, business planning, pricing and deal support, and cross-functional process optimization. This role partners with commercial leadership to improve execution, enable growth, and translate business needs into operating requirements, analytics, and system enhancements.

Requirements

7+ years of experience in commercial /sales operations, finance, marketing, or related functions.
Demonstrated success working across a variety of internal stakeholders (Sales, Finance, Legal, and Customer Service)
Experience with the development and implementation of Sales Compensation plans
Strong analytical skills and the ability to turn data into practical recommendations.
Demonstrated experience translating business needs into process, policy, or system improvements.
Strong stakeholder management skills across multiple functions and levels of leadership.
Working knowledge of Salesforce, CRM, ERP, or reporting tools used to support commercial teams.
Command of Microsoft Office tools (Excel and PowerPoint)

Nice To Haves

Experience in a global or matrixed commercial organization.
Experience with territory design, pricing, contracting, deal desk operations, or related commercial processes.
Exposure to incentive compensation, pricing governance, or commercial analytics.
Track record of improving operational processes while maintaining strong business partnership.

Responsibilities

Support core sales and commercial operations activities, including budgeting support, incentive compensation administration or design support, and operational policies.
Own territory design and optimization in partnership with commercial leaders.
Partner with sales leadership to identify growth opportunities, improve productivity, and remove operational friction.
Develop business requirements for IT and systems projects; act as the business lead for process and capability enhancements.
Define, implement, and operationalize value-added analytics that support commercial decision making.
Ensure close coordination across Sales, Supply Chain, Finance, Legal, Marketing, and IT.
Manage and optimize commercial contracting workflows and approval processes.
Run commercial deal desk and pricing approval processes, balancing speed, consistency, and risk management.
Develop pricing guidelines, guardrails, and governance in partnership with relevant stakeholders.
Monitor operating performance, surface risks, and recommend corrective actions to leadership.