Associate Director, Autoinflammatory Diseases (AD-AID) - IL & WI

Novartis • Chicago, IL

23d • Remote

About The Position

This is a field-based and remote opportunity supporting key accounts in an assigned geography (IL & WI). The Associate Director, Autoinflammatory Diseases (AD-AID) is a highly collaborative and accountable leader who serves as the primary point of contact for assigned accounts, helping customers confidently navigate every step of the treatment access and patient support journey. Acting as a trusted partner and subject matter expert, this individual brings deep knowledge of the therapeutic area, brand resources, and onboarding processes while seamlessly engaging cross-functional teams to deliver exceptional customer experience. Through a consultative and patient-focused approach, the Associate Director, Autoinflammatory Diseases (AD-AID) shares clinical insights, identifies opportunities to improve patient outcomes, and develops strategic partnerships that align customer needs with Novartis' mission. Success in this role requires strong business acumen, compelling communication and storytelling skills, agility in a changing healthcare landscape, and an enterprise mindset that fosters collaboration, innovation, and meaningful impact for patients.

Requirements

• Bachelor’s degree required from 4-year college or university.
• 8 + years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.
• 5+ years of experience in strategic account management, partnering with complex healthcare systems such as Academic Medical Centers, IDNs, ACOs, or other large healthcare organizations.
• Demonstrated track record of commercial success, consistently delivering strong business results and building trusted customer partnerships.
• Strong clinical, business, and market access acumen, with a solid understanding of reimbursement pathways, buy-and-bill environments, and healthcare system dynamics.
• Proven ability to lead through influence, navigate complex stakeholder landscapes, and collaborate cross-functionally to achieve shared goals.
• Exceptional communication, negotiation, and relationship-building skills, paired with a high degree of accountability, strategic thinking, and customer focus.
• Candidate must reside within territory, or within a reasonable daily commuting distance of 100 miles from the territory border.
• Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
• Must have a valid driver’s license.

Nice To Haves

• Experience in Sales Leadership, National Account Management, or other enterprise-level commercial roles, with a demonstrated ability to influence complex healthcare stakeholders and drive strategic business outcomes.
• Expertise in reimbursement, market access, and patient access pathways, including navigating evolving healthcare environments and supporting successful treatment access for patients.

Responsibilities

• Serve as the primary point of contact for assigned accounts, leveraging deep therapeutic area expertise and clinical knowledge to help healthcare providers identify appropriate patients and optimize treatment outcomes.
• Develop and execute tailored account strategies that drive patient access, strengthen stakeholder engagement, and support the successful implementation of brand, reimbursement, and patient support resources.
• Build and maintain trusted, compliant partnerships with clinical, operational, and business leaders across healthcare organizations to advance shared goals and improve patient experience.
• Anticipate customer needs, navigate complex access or reimbursement challenges, and proactively engage cross-functional partners to deliver timely, customer-centric solutions.
• Monitor changes within the healthcare and managed care landscape, translating market insights into actionable strategies that support continuity of care and business growth.
• Educate customers on available access pathways, support programs, and operational resources while ensuring seamless navigation to the appropriate internal experts when needed.
• Lead account-specific efforts to establish care pathways, treatment initiation processes, and best practices that promote efficient patient onboarding and long-term therapy success.
• Deliver compelling, evidence-based clinical discussions that differentiate the brand, increase disease state awareness, and support informed treatment decisions.
• Collaborate with Medical, Market Access, Patient Services, and Commercial partners to identify opportunities, remove barriers, and enhance customer and patient outcomes.
• Represent Novartis within the rare disease community, fostering relationships with key opinion leaders and healthcare stakeholders to strengthen disease awareness, education, and patient identification efforts.

Benefits

• health, life and disability benefits
• a 401(k) with company contribution and match
• a variety of other benefits
• a generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level